J's Towing MI 49080

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M H

Scam and rip-off operation. My vehicle was towed there after an accident, and they charged several fees for services they never actually provided. When I called to dispute the extra charges, the phone operator said the manager wasn’t available and would return the next day. I called the next day, and she then claimed he wouldn’t be back for another four days and that it would be cheaper for me to just pay the bogus fees than wait for him. She also told me over the phone that I could pay by card, but when I arrived in person they suddenly claimed there was a $250 credit card fee. Completely dishonest and unprofessional.

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Camille Bruinekool

I have been without my car for 3 weeks so far because of thier tow driver damaging my car while putting it on the flat bed- 1500$ worth of damage on top of the ball joint that was the original issue- and a quick fix. When I call to get it handled they hang up on me and try to tell me it's resolved! I was told by my agent they denied damages- my car looks like it was in a wreck when it wasnt! I haven't seen results yet - being rude when you have an issue to resolve isn't good business! I already posted a Google review at that time they had 352 reviews- now only 10! I also posted picture of the results ! The cop that was there for the first 30mins I waited I'm sure could vouch as much as my pics- sorry he had a fire call and couldn't be my hero, more important business. my wheel was still straight and my car had dead stopped when it broke The owner can't speak with me- how about you take responsibility for your incompetent worker and accept your mistake so we can all move on on life! Pretty simple? I shouldnt be punished for being a customer!

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Janean Reiniche

They were kind and professional over the phone and the tow driver was also courteous and friendly. They handled our truck with care despite it being old. Recommended 100%!