Euro Autohaus MA 02186

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Eko

I am a local resident. I brought my own Mobil 1 Extended Performance Full Synthetic Motor Oil 0W-20, 5 Quart, 2 bottles. One bottle was purchased last year and had a large, obvious label. I explicitly told the staff to use this bottle first, and only use the other one if needed. Usually, my car uses about 4.8 quarts, at most 5.2 quarts. However, when I got home, I discovered that both bottles (one worth $30) were completely gone. I immediately returned to the shop to request the remaining unused oil. The staff returned to me the old bottle, which was about half full. In other words, they used about 8 quarts. I checked my engine oil on the roadside, and it was indeed replaced. However, the staff’s handling of my oil completely destroyed my trust. A simple oil change should not involve taking away my remaining oil. I clearly instructed which bottle to use first and kept them separate, yet they still messed it up. I now reasonably suspect that they did not use my own Mobil 1 oil at all, and when I returned to request the remaining oil, they just poured out half of a bottle from their own stock before returning it to me. Additionally, there was a faint tobacco smell in the shop/garage. I cannot understand why anyone would smoke in a repair shop—this is a serious fire hazard. Overall, this shop is extremely unprofessional. This was my first visit and it will definitely be my last.

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Kevin White

My daughter went there for an inspection sticker, Her car passed the mechanical but failed because if tires . Gilbert told her that the police would stop and cite her car for bad tires and would tow her car . His scare tactics are unaceptable and my daughter believing him agreed to buy new tires . Her Jeep Grand Cherokee had Michelin tires and he ordered cheaper entry level tires and installed them for a total of $ 1800 dollars . He also charged for an alignment which I suspect was not done. To make matters worse the car experienced a vibration at high speed , took to Brilliant tire and all four tires were out of balance and cost $ 150 dollars to fix what should have been done correctly when new tires were installed . Stay away from this shop , inferior work at inflated prices

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Jake Powers

Debated making this review for a long time. Brought my car here in 2024 to replace the clutch. After a day or so The owner of the shop tells me it’s not the clutch that is the issue, but the transmission. I knew this sounded fishy as it was a Honda civic with less than 30.000 miles and no transmission goes that quickly. I went to a Honda dealership for a second opinion and it was indeed the clutch NOT a transmission issue. And the owner of autohaus says “you should be fine to drive on it for at least 1000 miles” ? this leads me to two options: 1. The owner of this shop was trying to take advantage of a customer assuming I wouldn’t know anything about cars, and upcharge me $700. 2. He genuinely did think the transmission was the problem, which might be worse since he can’t properly diagnose the issues in a car. Stay away!