Ace Auto Parts MN 55117

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Alexa

Excellent and affordable service. Had a tire go flat and needed a cost friendly replacement with a complicated car set up. Called 5 different tire and auto shops for quotes in the cities and none compared to the number of options and service quality over the phone I was immediately provided by Christa. She laid out 3 different options (all within my budget), got everything ordered and let me know the timeline. I was notified at 7:30am the following morning my tires were in. I arrived for service and was promptly brought to the garage. When I forgot my rims Jeff simply let me go home and pick them up, no problem. Jeff discovered 2 of the rims were severely bent and the parts department quickly sorted a $30 replacement rim (within my budget) on the spot. Jeff came up with a plan to replace a rear rim with the other bent front rim until a used rim within my budget was available. Everything about this experience was smooth, professional yet laid back, and cost efficient. Would highly recommend. This is my go to garage from here on out.

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Gizmo ThaVinci

Honestly I really do appreciate Miss Krista. She has very good customer service skills. Even though they didn't have what I was looking for at the moment, she wasn't dismissive and kept a very welcoming tone and demeanor. She was also very informative and able to provide me with alternative options. My rocks with Krista, she might need a raise. ~TV

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James Maroney

Called Ace to order a part for my son’s Camry. I checked out the reviews and saw several very positive ones but then one in particular was negative and had to do with the staff. Kari, which is who helped me, was one of the kindest and easiest people I’ve ever had to deal with over the phone. She was very personable, friendly and knowledgeable. I live in Indiana and was worries about getting a part and having it shipped. She put my mind at ease right away and I want to say “thank you“ to management for having someone like her own staff! She is a great representation of what customer service should be all about! She was very timely and sending what I needed to track the part as it makes its way here. I’m confident that the part will arrive the way it’s supposed to!