Advance Auto Parts 21702

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Remo Molino

Excellent customer service. Great inventory. If you don't see it on the shelf just ask if they have more in the back. Often times they do. Store is well organized and clean. All safety measures are followed including free facemasks upon entering if you forgot yours. Plenty of free parking in the large parking lot. If you purchase windshield wipers there they will put them on for you for free if you ask. Prices on everything are very good. There is only a short wait, if that, when checking out. Store is handicap accessible.

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Jon Doyle

Time after time bad customer service...2 weeks ago I ordered struts, recvd notice ready for pickup, but went in and stood at counter 14 min while he looked. A kid comes back, smiling and smirking, with no apology and said "We dont have em some type of issue". I asked well I have my car apart at home so something needs done? Stock shows here and i was told theyre ready. I showed him on my phone it said they were in stock. He goes to the back and comes back minutes later stating "yea the system doesnt have any". I refresh the page and it shows 0 stock. Hes smirking again....I bite my tongue and ask for a manager... he was friendly and apologetic. Offered to same day from other store and get em to me. Explained how probably xyz happened and was very sorry! Manager was great!! But other staff need training...... gimme a break. Rude kids.....

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Francine Broderick

I found them to be extremely helpful. I had tried the other two auto parts stores and one just told me they didn't have what I needed, the next one sold me the wrong part. When I got to Advance the staff took their time to get me the right part. Thank you for your help!

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Pigeon Fan Cam

The staff was very helpful. The cashier noticed i was about to buy the wrong oil and corrected me. Also helped me save a couple bucks by matching up some stuff.

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Robert Nellis

Had what we needed, employees were helpful

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Ryan Butler

Kevin was awesome! He got my new battery installed quick! Very friendly service!

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Robert Olds

This is a no-nonsense experience. Each of my visits were same as the one before. I tell the parts guy what I need, or my problem, and I've always been given options from which to choose. Checking out almost always is quick. If one register is occupied, a free parts guy opens a new register. Have a difficult mechanical problem? They can offer solutions and tools to fix what ever fails your best. Parking is ample and free. Easy access off of the Golden Mile.

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JELLY

I was trying to use my coupon as a first time user. The coupon was for 25% off any first order. For what ever reason the coupon was invalid for my product (head lights) im a 21 year old female that doesn’t know much about cars. My first thought was to look up what i need on the store website before going in. Once i got there no one and i mean no one took the time to help me. All the employees just Kept saying goto h11, and obviously i had no idea what the heck that was. I walked around the store for about 10 minutes and just said forget it. So i left the store with out my purchase, frustrated and my head light was still out. I decided ordering online and picking up would be my best bet since no one in the store felt the need to help me. After the coupon not working I’m over the whole experience. Wish things had went better- Frederick Maryland location

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Aaron Hughes

They rented me the wrong $150 kit for a brake job on my Sienna. The location near my house didn't have one in stock. The store is clean and neat. The staff is pretty nice and helpful all things considered.

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RYN 283

Wonderfully helpful staff and very knowledgeable about all things cars. If they dont have it in store, but there is a part number you can even order it online. Friendly people and always willing to answer questions even beginner questions. I always stop here when i need something before going anywhere else.