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Valens N

I had an accident 3 years ago which required extensive work on my car. This shop was not recognized as an authorized shop by my insurance company. Brian assured me that he would do a quality job and that he would stand by his work for the life of the car. So I foolishly agreed to let him do the work. Worst and most expensive mistake I’ve ever made!I had to bring my car back for rework of 3 separate issues within the first 6 months of getting my car back. Keep in mind, I haven’t even got to the pictures I’ve posted (2016 Blue Golf R). If you look closely at the picture they didn't align the hood properly. I was told it was because of the accident it wouldn't line up properly.MY PAINT STARTED PEELING OFF!I messaged Brian several times (phone and emails) to have the matter addressed but he said “it looks like stone chips”. I’ll let you decide for yourself if the clearcoat pealing this way is a result of stone chips. He stopped responding to my emails. I had to go to a proper body shop and paid out of pocket to get this fixed. Oh and somehow this other body shop was able to line up my hood perfectly. Funny how that worked.Bottom line:If you want your vehicle to look like the attached picture after 3 years and want to be dodged by this place when you try to have the issue resolved, then by all mean get your vehicle “taken care of” here.Thanks for the lesson 3D Collision:Always go to a shop that is recognized/authorized by your insurance company!PS:Stay tuned for continued photo updates to this post. I’ve noticed paint bubbles on other panels.

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Robin Nelson

I would not go here again because: 1) After leaving the lot, I opened a door I had not checked (because it was not originally damaged) and saw multiple scratches that were not there before (I attached one example. There are scratches in four different places). 2) They were impossible to get information from. My call logs show I spent a total of over an hour on hold trying to get information. I was almost always told to call back because the person with information was not working. When I asked them to call me back, they’d take my information and then not call. 3) They lied about receiving (and cashing) a check from my insurance company so that I had to keep the rental (that they arranged for me) for an additional three days. 4) I expressed my concern about the communication problem multiple times and no one reached out or attempted to correct the problem.

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Andrew Pink

If I could rate this place 100 stars I would. The BEST customer service I think I have ever received. I got into a car accident (somebody rear ended me) and I took my car into Fix Auto that was referred to me by my insurance company and I had the worst experience there. They tried to charge me a bunch of other additional damage that wouldn't be covered by insurance in the back end costing almost 3000 and they said they had to fix it in order to fix the other stuff. I was very upset, obviously don't have that kind of money sitting around. On top of that, I got home with my damaged car and realized there was dry erase circles all over the front and back with magnets and they didn't even remove them, so I had to go get a spray bottle and paper towel to scrub it off. I called 3D Collision the next day ( didn't even read the reviews) and they were so kind and asked me how my day was going and then squeezed me in for an appointment within an hour. They also told me I shouldn't have been driving around, since my bumper could have fallen off at any given point. They called enterprise that day, got a reservation and drove me there. They did so much for me, that they absolutely did not need to. I appreciated everything they did, and on top of that they were so kind and I felt like they cared ( not just trying to get extra money) I will 100% recommend going here if you need anything done to your car. They CARE, and that is so rare in customer service. My car looked brand new, the paint matched perfectly and they detailed it (thank you Darrel for that, awesome) It was amazing, love them, thank you!!!

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Brian Brathwai

I was rear-ended and had never needed the help of an auto body shop before. I had no idea where to take my car and a friend suggested 3D Collision. I am so glad I went with her recommendation! The staff were so friendly and genuine, they even helped me navigate the insurance claim. Their care for my safety, and attention to the safety features of my car was exemplary. I was set up with a rental, hassle-free, and was updated on my car the entire time. Besides the amazing service I received, my car looks good as new, they even cleaned the interior! I was so impressed with the service I received here, I would recommend 3D Collision to anyone.

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Eric Patel

My car was damaged in that wind storm when a tree fell on it. There was an extensive amount of damage and at first thought my car would be totaled. Thankfully it wasn't and Steve at 3D Collision did an absolutely amazing job on my car. It looks even better than it did when I first bought it. I am one of those pain in the rear clients who calls almost daily and they were patient with me and never got irritated at me for calling a million times. Honestly, I could go on for days at the service and workmanship that I received at 3D Collision. They truly are the best in the business! Thanks guys for being so kind to me and for doing an amazing job on my car! I feel like its Christmas and I just got a new car! :)

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Edna Balaso

I was convinced to trust 3d Collision on the repairs of my car. Unfortunately, I am not at all satisfied with the overall service. Firstly because somebody took my son's favorite throw blanket while my car was being repaired and they said nobody saw it. Secondly, I got charged for 2 days rental because 3d Collision won't release my car after finishing the repair. They even assured me that I will be okay, that I won't be charged but it was not true. It is so frustrating that you trust the company but they do not deserve the trust given to them. So sad. Hope I am the only one that had this experience with them.

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Shery Mormile

I had a terrible experience with 3D Collision. First I was tricked by the tow truck driver and he made me sign a contract that allowed this garage to make the repair. That already shows the type of people that work here and are associated to this business.They had our car for over 2 months and in the end couldn't even repair it. We called in every once in awhile for an update since no one form the garage ever contacted us and around the one month mark the mechanic kept telling us it was almost ready and there was only one thing left to do. That carried on for another few weeks were I then had to go to the garage in person because people stopped returning our calls and the garage stopped answering the phone. When I showed up they took 30mins to even find someone to help me and show me the car. The car was still in the same state that it was 2 months previous. When we talked to the manager he told us that that they don't know why the mechanic lied to us about the repairs and that other customers have expressed the same concern .Overall, terrible experience. If you are going to trick customers and force them to repair their cars with you at least provide better service. Try returning your customers call, don't leave them sitting in your waiting room for 30mins, and maybe do what other garages do and repair cars.

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Trent Costa

I would like to acknowledge you and your business for your outstanding dedication to customer service. I am really glad that you even provide my Subaru Forester a thorough cleaning inside and outside. The car looks like a new one now!It is nice to know that 3D Collision works, with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service. I will not hesitate to refer anyone for any automobile bodywork!Thanks so much again!

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Jay Bentley

It was an amazing experience and they went above and beyond my expectations. They were very welcoming in an unfortunate situation. My car was in an accident. They were able to repair the all the damage to an amazing condition. They matched the paint perfectly and I didn't even recognize it was my car. They cleaned the interior and made it feel like a brand new car. I really appreciated their amazing performance and customer service.

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Lee Augustine

We feel lucky to find this body shop. We have got our Audi and Hyundai fixed here 3 times and each time the process and experience has been seamless. They really work well with the insurance company's and best are very honest. Also I had minor issues twice with my Audi and the owner happily fixed it for me without any charge. When I had a major accident on Icy roads in Jan 2016, 3D Collision made the complete process stress free. For a mom with 2 kids, this is the kind of service experience I would appreciate. Thank you.