B&R Auto Wrecking WA 98338

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Sammy Sam

This seller knowingly and in bad faith sent a defective transmission that was a completely shot, especially after checking with the seller twice, prior to buying and prior to delivery that they tested the transmission, but unfortunately that was a total lie and scam, DO NOT TRUST THIS SELLER, I am now out of pocket $2,400 for labor to install, remove (their bad transmission) then installing a second transmission. The seller can only offer refund and apologies but refused to accept their Deceptive business practices.

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Jaeger Mitchell

Had the part I needed, but the whole experience left much to be desired. I got a quote from them after trying to talk to a real human, because thier "Automated Assistant" tried to get me to place an order for the part at twice the price listed on thisr website. When I got the quote, I wasnt informed that there was going to be significant lead time. I told them that i would be paying cash. I drove 60 miles to thier yard, and the person at the counter wasnt able to find any quote, so they placed a new order, collected my money, didn't have change, then informed me that there was a 24 hour lead time for them to pull the part off the vehicle. I eneded up waiting 5 days for my part because i couldnt get ahold of anyone to find out if the part had been pulled yet, and i wasnt going to waste the gas to drive out again if it wasnt ready. thier customer service skills leave much to be desired, but they do have a great selection of parts.

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JAY JIG

Upon entering the facility for the first time, I encountered three individuals seated behind the front counter. One was wearing extremely dark sunglasses, while the other two appeared to be fully engaged with their computer screens. There was no visible signage, verbal greeting, or indication of where to go or whom to approach for assistance. As a first-time visitor, I found the lack of direction and acknowledgment disorienting and unwelcoming. After waiting for approximately four minutes without any interaction or guidance, another staff member entered the area. He returned to his desk without making eye contact or offering any form of assistance. I eventually approached him directly to request help. Before even greeting me, he remarked—rather candidly—“Three of you guys are here and no one is helping,” which confirmed my impression of disorganization and lack of accountability. His first question was, “Do you have your order number?”—delivered abruptly, without any effort to establish rapport or understand my situation. The overall customer service experience was deeply disappointing. The absence of basic professionalism, courtesy, and structure made it difficult to navigate the process and left a lasting negative impression. Frankly, the level of service provided was unacceptable and fell far below reasonable expectations for any public-facing organization.