B&R Auto Wrecking WA 98338

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JAY JIG

Upon entering the facility for the first time, I encountered three individuals seated behind the front counter. One was wearing extremely dark sunglasses, while the other two appeared to be fully engaged with their computer screens. There was no visible signage, verbal greeting, or indication of where to go or whom to approach for assistance. As a first-time visitor, I found the lack of direction and acknowledgment disorienting and unwelcoming. After waiting for approximately four minutes without any interaction or guidance, another staff member entered the area. He returned to his desk without making eye contact or offering any form of assistance. I eventually approached him directly to request help. Before even greeting me, he remarked—rather candidly—“Three of you guys are here and no one is helping,” which confirmed my impression of disorganization and lack of accountability. His first question was, “Do you have your order number?”—delivered abruptly, without any effort to establish rapport or understand my situation. The overall customer service experience was deeply disappointing. The absence of basic professionalism, courtesy, and structure made it difficult to navigate the process and left a lasting negative impression. Frankly, the level of service provided was unacceptable and fell far below reasonable expectations for any public-facing organization.

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Anthony Smitherman

The only reason I will give it 1 star review is because time management. David hooked me up he gets a 5 star but didn’t mention the wait until after I purchased part. It’s so different waiting in the lobby. I’ve gone to this place since I first started working on cars going on 15+ years and it was so easy to just come, sign the sheet and find what you want and leave. Now I have to wait days for a part and still haven’t received a call whether the part is taken off of the car that is on. It takes roughly 20 or so minutes to disassemble part. Had I known that I was gonna have to wait a few days I would’ve never bought the part, I would’ve just went to Amazon. I understand that it’s easier to keep up with inventory like this and then but wow my only transportation been sitting for a week now… really Inconvenient

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Robert Wagstaffe

Part 1/2 the price of ebay provided photo of parts at remote site prossesed and got my parts with out disrupting conversation with other counter person. Rude but very affecient. My new go to wrecking yard.