B&R Auto Wrecking 97217

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Edgar364

Bought a transmission from them through eBay, and it was bad. After some time, they helped me out with the Warranty, and they were able to provide me with a refund. Michael was of great help throughout the whole process. I will continue to buy from them in the future.

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Jeri Griffin

Chip at the Boring Oregon store helped me locate a difficult to find Audi part at a great price! He was extremely efficient and knowledgeable. I wasn’t expecting this level of service from a used part store. Very happy with my experience and would recommend him to any of my friends.

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CT AUTO BODY

Should you ever need car parts, request Amber Evans. With over 20 years of experience in auto body repair, I can confidently say Amber's expertise surpasses most staff I've worked with. She's knowledgeable, responsive, and consistently provides the right parts. Amber deserves 5 stars!

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Bryan Williams

They have good prices. I would not buy another seat from them it was covered in mold. Good for metal engine parts

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Robert White

The issue I had was resolved within a day. A company that responds to their clients and will offer to make a mistake right is a good company in my book. Jeremiah went over and beyond to remedy my issue, so thank you.

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salah matar

I love work with Amber,she’s very kind person very nice for me,and I want to say thank you so much always be with us

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Tyrel Johnson

It’s a wrecking yard. I got a window. It was packed in bubble wrap nicely. The window was in good shape. Price was fair. If you are looking for better priced auto parts, try used. Try here.

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Taylor Baillie

To the lady who was working the closing shift Tuesday 6/25/24, you are rude and you need to learn how to treat customers! Kevin was absolutely wonderful and handled us with kindness. We paid in advanced for a part but got there 3 mins after closing. Employees were still there but The women working was so so rude after we told her how long we drove and that we already paid all she said was nope sorry computers are down. Kevin opened up the doors for us and helped us. Thanks Kevin and only kevin!!!!

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Kris Baker

Jeremy L was extremely helpful. His knowledge and expertise helped me find what I needed. Thanks Jeremy!

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Jake Prinz

I can’t think of a worse experience than dealing with B&R. I ordered some parts to the Portland store which were delivered. I should not have trusted the staff to identify and locate the correct parts for my car, which was my first mistake. Upon learning that they had ordered the wrong parts, I went through the long and painful process of returning the parts. Apparently, only the person who originally sold me the parts was able to return the parts and then re-order the correct parts for my car. It took days to get that person to return my call, the whole time my car was sitting at the shop, and I was unable to use it. After I had finally returned the incorrect parts and order the new ones, I expected the trouble to end, but over a week later, I called to see when my parts were going to be in, and I was told that they actually didn’t have the parts to begin with, and that they were going to try to track down the parts at a different shop. I’m not sure why I had to wait a week and a half to figure this information out. Throughout this whole process, each time I asked to talk to a manager I was told that the only person who could help me was the original person who ordered my parts who was the same person I was never able to get to call me back despite emailing, calling, and texting her. At no point did anyone actually acknowledge a mistake or try to fix the problem, I was just told to talk to the original person who started my order. I would never recommend buying parts from B&R. In the future I’d probably just order off of eBay. Manager never called.

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Cole Carpenter

I received the driver side door instead of the passenger door and was lied to about the condition. There was metal brackets and sharp pieces of metal welded to the door with slag splatter around all the welds. I brought the door back and it took 3 more weeks to receive the correct door with zero communication. Every time I called they said it's almost here. Well almost here turned into 3 weeks with me calling to check every few days and when it was finally in Portland nobody called me. Also no discount for all the hassle and my time spent.

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Geiner Alberto Bernard

Extraordinary customer service and attention to detail. The part we ordered came in even earlier than the estimated time. Price was excellent and product in great condition. Thank you!

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Derek Rau

Thay said that they had the part I needed, So I ordered it. First they sent me a link to pay for it that didn't work. When I called them back they were closed. When I called back the next time to order the part they had trouble looking it up. They finally found my order and we did a transaction over the phone. I never got a confirmation email or a tracking number called back in a couple of days they said they sent it out and would send it again. Still didn't get a tracking number when I called back they said that they don't have the part even though my card has been charged now for over 2 weeks. They said they'd issued me a refund however I have not seen a refund yet.

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FRANKLIN Ghost

Haven't been to the joint google, you of all folks should know that I only called them lookin for a transmission.but just for the records I got their number from a friend of mine who happens to be a master tech and he recommended the joint and therefore I would have to give them a 5

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Zack Ratliff

B&R Auto Wrecking is an exceptional auto salvage company that deserves high praise for their quality service and commitment to customer satisfaction. As someone who has had the pleasure of doing business with them, I can confidently say that B&R Auto Wrecking is one of the best in the business. Their staff is knowledgeable and friendly, and they go above and beyond to ensure that their customers are satisfied with their purchase. They offer a wide variety of parts, all of which are of the highest quality, and they have a vast inventory that includes parts for almost every make and model of car. Their prices are also very competitive, making it possible for customers to get the parts they need without breaking the bank. Additionally, their website is easy to navigate and provides all the necessary information about the parts they offer. The team at B&R Auto Wrecking truly cares about their customers and takes pride in providing them with the best possible service. They are always willing to answer questions and provide advice, and they are committed to ensuring that every customer leaves satisfied. Overall, I would highly recommend B&R Auto Wrecking to anyone in need of quality auto parts. Their commitment to excellence, competitive pricing, and exceptional customer service make them one of the best in the business.

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Shawn Greene

I have bought several different parts here. Some are still waiting for me to install. Their website is pretty decent. They will ship to the location closest to you. I don't know if it is still this way but I ordered an item online and wasn't charged shipping. It is probably better to call on a part than get an online quote. The items online don't always match the query.

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S K

DO NOT USE. BAIT AND SWITCH 2 times on one part! They lied twice and tried to charge me 20% restocking fee for a part they never had. I originally called about a tinted door window for my F250 and they said they have one removed, ready for pickup in Portland. I drove 30 miles to this location just to have them say it's not removed and they need 2 days to remove the part. 2 days for a removal?!? Okay, I paid them for the tinted window in good faith. Called them 2 days later to confirm the part is ready, they said yes. Drove again 30 miles just for them to give me a non-tinted window. I pointed out the non-tint and they said it will be 50% more cost for a tinted one with another week wait transfer from Eugene, OR. One week wait? AND 50% more cost?!? I declined and asked for a refund. The guy at the front counter had the audacity to try to charge me a restocking fee of 20%! I asked for a manager and he flat out refused. Had to argue, explain and ask for another associate just for them to finally give a refund. They lied twice and tried to charge me 20% restocking fee for a part they never had. Never going here again.

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Jessica Richey

David you are FREAKING AMAZING! If I ever have to buy parts like this again, I will for sure be coming to you. Thank you so much for locating that transmission for us. This company is amazing. I was having such a difficult time locating a transmission for my 95 Chevy and after finding out that when I was able to pay for it, it was already unfortunately sold. But David went above and beyond to locate one for me. Which saved me from having to research for one. Not to mention what a great price and delivered for me. Thank you thank you thank you! I will always refer your company to EVERYONE!

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Ravishing Rashonda

I bought a starter. Well I returned the starter on 10/19/23. I was told. The refund would take up to 72 hours. Well here it is 10/26/23 and I still have no refund. When I called today. I was told. The it was refunded yesterday. Well I'm very unhappy about that. It' bad enough you don't get your full refund. But to take a whole week to refund me. Is unescapable. I just want my money.....

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Christopher Edwards

I have used their other locations many times and had great experiences but this time I needed to get the part from Portland. They quoted me a price for a fender that was only $20 less than new OEM. I also was quoted for nearly $1000 worth of other parts so I had them save my quote and called the next day to go ahead and order the part I needed first and the person that helped me acted very sketchy and acted like the quote was suppose to be higher and then put me on hold saying they needed to check with the original person I spoke with. I stayed on hold till it disconnected. I tried to call back and they would not answer. I tried the call-back option which always got me a call within 5 minutes and they would not call back….I tried this multiple times. I then left 2 messages on the extension for the original person I spoke with and they never called back. I had made it clear that I intended to buy all the parts on my quote but since I got ghosted I’m assuming they do not want my $$ or patronage. I went on eBay and purchased a brand new fender that was perfect for less than what they wanted and got it a day sooner. I highly recommend using another location if you must do business with them. Unfortunately This is the typical experience for me when attempting to use Portland businesses. I wish I could give less than 1 star!

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David S

Helpful and informative but not their fault, but my rims were not available

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Terrel Taylor

Had to part I needed on shelf when just about every other auto parts place had to order it and b&r was a fraction of the price I love this place

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Michael Mamer

Amazing Service! The replacement engine works perfectly. Do yourself a favor and replace water pumps for the warranty and piece of mind.

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Nicole West

Absolutely fabulous service!! Justin Hopkins was hands on and so helpful. There was a bit of a mix up as to where the part was, at which store, that it was supposed to be pulled and was not. Within 15 minutes they had the part I needed pulled and up to the front desk. They were willing to help, he was kind, efficient, and polite. Those qualities are hard to find now days in people let alone a company. I highly recommend you speak with Justin Hopkins if you need any service.

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V Verh

Purchased parts here, deliveries were much slower than promised, although it might have been due to Weather conditions. But half the parts that came in ended up being damaged and returned before I even came to see them. Was not totally impressed.

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Ivan Kosovan

Dont buy from here. Had very long conversations about my vehicle and what part I needed. Providing the basic details to giving my vin to be sure I get the right part. They ended up selling me the wrong transmission. Even the tags provided werent correct so I have no idea what they even sold me. It was a headache to even talk to them about replacement since they said I was in the wrong and then no response so I would 100% say to not buy from them. Not trustworthy.

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E Vignes

This is a great group to work with. You get to talk with a live person! Mitch gave me his direct number to be back in touch about the part I needed. He stayed in touch with me as he searched their resources. When he could not find it on one of their yards, he found a lead for a company in TN who DID have the part. I'm glad to have it no matter what, but I sure wish I could have given Mitch the sale. As far as I'm concerned this is the best customer service I've seen anywhere in a long time.

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Josh Shaw

Never have I dealt with someone so rude and inconsiderate of basic human decency let alone over all basic professionalism. There's better options out there than this so called business's the owner himself is a toothless joke

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Eduardo Alcantar

They're a reliable source for car parts. However, I've experienced multiple instances where my calls were met with indefinite holds, which was quite frustrating.

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M D

We needed a new ABS module for our hybrid vehicle and were able to get one shipped here to pick up in only a few days. Very glad to have gotten the part quickly.