Purchased some belts from the store, the water pump belt was the wrong one but Lee was awesome about letting me get it returned and making the process super easy.

Very unhelpful in installing wiper blades and rude too. I will never spend my money here or recommend them.

They are always helpful. I highly recommend Interstate batteries. I would be lost without Baxter.

Got a wiper motor for my jeep, was told to bring the core back for $40, it would go back on my card. Finished the project, core to the shop and the man claiming to be the store manager said can't help you without a box. I recycled the box like any sane human and apparently there is not any chance of help from this guy. He flat out refused to look me up on the computer, check any other way or give me any help whatsoever. He told me he's been in the parts business 30 years I should have known. Not only was it not told to me when i bought the part that a box would be needed. This man refused to even take the time to move down the counter to talk to me. Worst customer service I have ever received. Parts at Baxter are already more expensive than most shops, the value comes from experience and customer experience, and apparently they do not provide that anymore at the Bend south store.

Found items I needed. Appears to be a clean, orderly little parts shop. Customer service worth notable mention. Attendant checked customers' needs in parking lot, prior to locking store at closing 🌟

I needed to replace the battery in my Mercedes Benz key fob and these guys looked up how to do it (so as not to cause damage) and replaced on the spot. So helpful, kind and just awesome customer service!

8am opening time. But doors locked. Guy inside won't come to door. No one answers the phone. Great way to run a business.... Not. Glad I drove over

Bought wiper blades today and the gentleman that worked there offered to put my new wiper blades on my car. Very appreciative. Thank you!!!!

Well we bought chains for our car yesterday before driving the mountian pass from Bend to Eugene. I've installed chains before and I know how they work, i have my own but was in a rental car and forgot to have some. Needless to say we bought them put them on and about 2miles later one of them broke apart. Not where you connect then but on the edges like the rungs of the ladder. I called the store explained that I will be returning them. All the guy said was it was probably install error and they probably wouldnt do anything. This is horrible that they sell cheap manufactured chains that people put on for the safety of their lives and others on the road and dont help at all and are rude. I would avoid this place just for the lack of customer service.

To all the people claiming that there is s no return policy y'all need to stop spreading lies! I have spent 1000s of dollars at the south Baxters in Bend and have returned many items that I ended up not actually needing. Hell they have even special ordered parts that had more than one option and I wasn't sure what option I needed so they ordered both and then with 0 issue gladly returned the one I did not need. So I am thinking that all y'all that "could not return parts" there were total @ssholes to the counter guy or are full of s#it. I will always recommend Baxters