Received false/misleading information in regards to ordering a product. I was specifically told that I was ordering Nissan hubcaps, not hubcaps for a Nissan. I asked multiple times for clarification. When the product arrived and was not what I specifically asked for, I was told there would be a 20% fee associated with my return. Very dissatisfied. The staff was also rude and made inappropriate faces as I left the building. So glad I didn’t treat them the way they treated me. I thank God for growth and maturity. I pray that you all are soon able to hire staff that love what they do and have respect for customers.

Excellent first experience… purchased two bucket seats that came out of a wrecked vehicle.. … spoke with Edgar and he said they would take care of cleaning them prior to shipping which once the seats arrived, they had certainly done. Both seats were in good condition and matched the pictures on the site but were cleaner 😀 … The seats were packaged really good. I would certainly do business with them again 👍

Great people very helpful. They will find the right part for you even when your not quite sure what it is. Don't go rummaging through pick and pull parts places.Do yourself a favor and let these people make your life easier

Picked up the parts we were looking for. In and out really quick and efficient.

They had the part i need and it came with a warranty and it was less than half the cost of buying it from a chain auto parts store they had great customer service and made me feel very comfortable definitely will be back for my parts needs

Gabe (internet sales guy) is horrible to deal with. Lies about parts and has an attitude. Does not own up to his mistakes and instead blames customers for his errors.

Very sweet man at their front desk who helped us plus the part we received was in excellent condition 🤪 thanks guys you are great! Will highly recommend to everyone!

I find it really hard to believe they have no parts for my car! Searched online for 3 different parts and no results for any! I have a very popular model and year, 05 Nissan Altima, and looking at the pics they have what appears to be thousands of vehicles! No Altimas!?!? Can't see that possible! Not helpful at all as far as online search.

I love this place they always seem to make me happy.

I've done business with Counselman quite a few times and am always happy with them. The staff has always been knowledgeable and courteous, and as helpful as possible.I have only ever had one problem with them, in which I placed an order for a starter but they ordered an alternator. When I brought up the mistake they were very apologetic and got me the starter I needed within a matter if hours - a part that most retailers would have taken several days to source.