D & M Automotive LLC 35763

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Rod Powell

First time at D&M. Won't be the last. Had suspension work done on my wife's car. Got quotes from several shops. D&M was the most reasonable, and they had good reviews, so I went with them.Outstanding folks to work with. Very knowledgeable and courteous.Car finished ahead of time, work was done flawlessly.My new favorite auto repair shop.Service: Steering & suspension repair

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Timothy Wyant

They got me fixed up. Good honest shop rates. And They fix most cars and trucks. Maybe even a tractor or ATV ? I had them fix my 1996 Ford F 150 and was happy with the job done. I'll sure return again ... Tim

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Teresa Martin

I had an appointment a week ahead of time. I called a day ahead to confirm. When I got there they said even with an appointment it is first come first serve service. I had parts on hand so I wouldn’t have to wait for ordered parts. This made them mad because they were not making money on parts. I explained I needed the vehicle ASAP to transport an amputee. It took 6 days for a 6 hour job. Only half the work I requested was done and even that was done wrong. When I complained that it wasn’t right, their answer was I could leave the car with them again. If they couldn’t do a 6 hour job in 6 days and not get it right, why should I have to do without another 6 days. The owners attitude was we got your money, now, we don’t care. My fender liner was Missing a clip, I had it taped. They did not put the tape back on it and it got hung under my tire as I was going down the road. Wouldn’t recommend this company to even change a tireServices: Steering & suspension repair, Oil change, Brakes

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c peterson

Disappointed! There are many good reviews, but the customer service skills I observed and received when there are friction points are poor. Communication between the front desk and the mechanics needs attention. Business hours for working people could use more attention too. I agreed to have my AC repaired and serviced under the condition that I would receive the serviceable parts in return. When I picked up my truck on Friday and left another car (mini) to have the oil changed and some other problems diagnosed, there was some excuse that the AC parts weren’t there but that I could pick them up on Monday......After hearing nothing on Monday afternoon, I took off from work to visit the shop in person to follow up on the parts. I was informed by the front desk that the mechanic had told him the parts were cut off from the vehicle in order to save time. I informed the front desk that was not acceptable. The front desk said their wasn’t a manager available and the owner was busy building a house and wasn’t available. He asked if I’d like the owner to call me to discuss rectifying the situation. Three days later, no follow up, not a peep! Not even on the car I left for an oil change over the weekend. Frustrated with the lack of communication, I called to have them park my mini outside. They did comply with that request and I picked up my car. They are a busy shop so I get the feeling customer satisfaction currently isn’t on their priority list.

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HighLit House

D&M is certainly the place to take your car in for any auto repair. Very professional and explain everything clearly. The best part is the price! Definitely very reasonable and trust worthy. I highly recommend

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Stacy Reeves

This is where we get auto work done if needed...they are good at what they do and they stand behind their work

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John Thomas

My partner and I brought our 1994 Topaz in a last week to get the brakes checked. Other than keeping it for like 3 or 4 days and not hearing anything about it until we went and check on Friday evening of last week.... The experience was great. Price is better than S &S or Cove Auto (Cove auto does great work but very high priced, also they charge double whatever the price is on a part). My partner says he won't use D & M again because he felt they took too long to just check brakes. But a few weeks earlier we took the topaz to cove auto for a different issue and they took about the same amount of time if not longer. And it cost nearly $300. I on the other hand will probably use D & M again! And hopefully I can change my partner's mind too. Because it is getting really hard to find shop that does a good job and doesn't charge and arm a leg. Just hope they can get better at contacting their customers.

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cassandra sanders

These guys are AMAZING! They took my truck in and was able to get it taken care of in one day so that I wasn't without. It was something another shop would have charged me way more and taken days to get to. So thankful for them!

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Melissa Harman

My family and I have been pleased with all repairs they've made to our vehicles! Turnaround time has always been reasonable based on required maintenance. Price point is great!

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Richard Reynolds

D & M came highly recommended by a used car dealership in Owens Cross Roads. Unfortunately, I found D & M to be neither professional nor personable in my dealings with them. They go to great lengths to establish and maintain an adversarial relationship with their customers - (1) they take no appointments (2) they make no promises as to when your vehicle will be worked on or when it will be ready (3) when queried about work done and the quality of the repairs, they become aggressive and defensive. I cannot recommend them nor would I ever go there again to repair or maintain any of my vehicles.Despite what D&M claim in their rebuttal, it should be noted that I brought the vehicle directly to them with the problem and was told they were "covered up" and had no idea when they could look at my vehicle. Dewayne, who I believe is an owner at D&M, was not at all sympathetic to my plight nor interested in addressing a problem that I had already paid his garage to fix. Thus, I was forced to take my vehicle to another garage to attempt to get the issue resolved in a timely manner. I even brought the failed power steering pump back to D&M and was again met by a hostile Dewayne who reluctantly agreed to ask the parts supplier for a refund that he would pass on to me. When I called back a week later, I was told that the parts supplier declined to provide a refund.Dewayne and D&M are the folks who "don't get it". The retail business, including car repair, requires people to be concerned about the customer. Clearly, these people are not.