Four Lane Auto Salvage 37207

T

Thee Nashvillian

I called in looking for a part for a certain vehicle and they told me they had it, i took off the old one and brought it with me to make sure they matched up! I drove one hour to get there and I also got stuck in downtown traffic. When I got there the cashier notified me that I would have to wait 20 minutes because everyone was on lunch. I think it was one of those days for me lol. I waited the 20 minutes in my truck, then I went inside when she advised me my part was ready. I went up to the counter and I noticed it was waaay smaller, I also told her and she said it was the same thing, she even mentioned that she would give me the cables and plugs for free and that was the only difference. I told her it was different and she continued to try and convince me it was the same. According to her it’s the same part and Amps lol. I told her no about 5 times when she finally gave up. ****BUYER BE WARE**** Once you pay for the part, even if they give you the incorrect part, they won’t give you your money back, it’ll be store credit!! The only reason I didn’t buy it new is because I couldn’t find it any reputable auto-store. Hence why I completely went out my way and looked for it used. You can clearly see in the picture it’s waaaay smaller. The pulley is also smaller. People always customize cars and so on, so theirs nothing wrong with it not matching, the issue I had was that she kept trying to sell it to me.

d

danielle green

I wish I could give less than a one star review. the woman behind the counter is extremely rude and their customer service is absolutely terrible. i would never recommend this place to anyone. wasted an hour drive when they said they had my part. waiting over an hour jus for them to tell me they aren’t taking the part off. Since I can’t respond back to your response. I am not a sir first of all. I did not call you ma’am. you were rude before we even got up there and there’s a million reviews complaining about you. So proof is in the pudding.

S

Steve Thomas

Called on Wednesday about a fender. I told them I would be driving 4 hours to pick it up. I was told they would go look at it and make sure it was still in good shape and would call me back. No call came, and when I called back, I was put on hold with no one returning to pick up the phone. Called on Thursday and asked for the same person, but he had not showed up for work. The second person promised to go look and send me some pictures. I never heard from them, and I called all afternoon and could not get through. Called on Friday and asked for a manager and a third person with a heavy accent told me he had tried to call me and I never answered. I had no missed calls and no voice mails on my cell. He said they sent me photos (no texts). He then very rudely told me the fender had a small dent and did I want it or not. I understand the nature of salvage yards, but this place has customer service worse than the norm. UPDATE: 8 YEARS LATER the owner replied to my review saying that they only have women answering the phone. I'm not so certain that was true 8 YEARS AGO when I submitted the review. There was no confusion on my part unless there's more than one Four Lane Auto Parts in the Nashville area.