So called them this morning for a hood on a 2008 y Volvo the lady said they had one. So my daughter went down there to get it the grill mind you comes with the hood and they charged me extra for that. I also needed the bumper so I had to pay for it before they would take it off the car. I said fine so they guy gets half way done with the bumper and goes to lunch. I asked the lady why he left she said it was his lunch time and I could come back later and get the bumper. I told her I had to go to work but she did not care the whole customer service there is bad and rude and I will never go there again and I do not recommended anyone and want to this place. What a very bad experience. They really need some new management

Had the part that I needed. Was a little bit of a wait but it was all good. A good price. If the part don't work I'll change my feedback lol

they got the worse service in all Nashville,I don't know how they manage to stay open, the two ladies that answer the phone don't know anything about the inventory, they will sale parts to you over the phone without knowing if the vehicle is there. and the owner is more interested in sale scrap metal that parts. DO NOT DO ANY BUISNES WITH THIS PEOPLE

Very bad customer service. Seems like they don't know what they have in inventory, if they have the parts they have nobody to pull it out, if they already pulled it out it broken and etc.

Very rude was disrespected called 3x to get part got there 4 hours later they told me part was damaged I asked for discount then they said no. Then brought me a different color part which I needed part that was black then I asked if they take amount off for me needing to paint now they said no. So I lost control with my language I drove hour to get there to be treated that way I think it would make anyone loose control. I will never go back was a customer for 9years!

Woooo let me say this keep your attitudes at home dont take it to the work with you yall need to work on your customer service because the chit I saw was not it.

The poorest customer service I've ever seen or heard. Worried more about closing early than helping a customer get a part who has to work and can't there ahead of time. Their simplest approach is just to hang up on their customers

Absolutely zero customer service. Ordered an engine 12 days ago. Paid online. And even after 12 days they don’t have no idea about what’s going on with my order. When you call them they keep telling they will get it tomorrow. But when you come to the office, they don’t have an engine. Nor refund the money. I would give zero but the minimum star was one star. One star is too much for them!

Called ahead. Woman said they had four of what I needed on the shelf. Had to park across the street since their lot is jammed with junk cars. Walked across the street only to find they had none on the shelf and had to go pull it - about a 20 minute wait. At 30 minutes, they had the part and as I was paying a guy brought in a second one. Completely disorganized. If she had done as I asked and had it ready she would've discovered they didn't have four on the shelf and not wasted my time. I won't be back.Regarding Owner's Response - there were a couple of cars that came and went but most were not customers. Lots of junk cars sitting in the parking lot along with a boat other odd things that took up space.

Waited an hour and a half for a simple five minute part. Finally they tell me I can pull it myself but nobody knows where the car is. These people are a joke. Horrible customer service.