Knox Auto Parts 37931

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Alexander Velez

Beware if you’re ordering an interior part or seat. I ordered a heated and cooled leather seat for a Cadillac only to find it sitting in the rain with other seats. Not only was it soaked but it looks like who ever pulled it just yanked the connectors out leaving it useless. Another customer who was picking up a seat he ordered was equally appalled by what we saw. I’ll never pay for a part sight unseen again.

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Jon Branham

They want you to pay up front sight unseen for parts that haven’t been removed from the vehicle yet, and then wait days to be able to pick up your own part. Wont allow you to remove your own part to speed along the process. Corporate entities such as this one are exactly what’s wrong with the auto industry and part of the reason why prices are continuing to climb. I found the part I needed, absolutely no reason I shouldn’t be able to get it and return to work tomorrow, yet here I am stuck out of work while I wait on a “salvage yard” to disconnect 4 bolts and sell me a bumper.

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Red “Dad”

This place used to be a great gem. They could order you parts from anywhere in the United States and have it to you in a few days. They recently changed ownership and now it's awful. The customer service is awful. They won't even order you a front or rear bumper because they wholesale all of them to one person they don't even help like they used to. Very unwilling to help. Will not use again