Knox Auto Parts 37931

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Alexander Velez

Beware if you’re ordering an interior part or seat. I ordered a heated and cooled leather seat for a Cadillac only to find it sitting in the rain with other seats. Not only was it soaked but it looks like who ever pulled it just yanked the connectors out leaving it useless. Another customer who was picking up a seat he ordered was equally appalled by what we saw. I’ll never pay for a part sight unseen again.

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Jon Branham

They want you to pay up front sight unseen for parts that haven’t been removed from the vehicle yet, and then wait days to be able to pick up your own part. Wont allow you to remove your own part to speed along the process. Corporate entities such as this one are exactly what’s wrong with the auto industry and part of the reason why prices are continuing to climb. I found the part I needed, absolutely no reason I shouldn’t be able to get it and return to work tomorrow, yet here I am stuck out of work while I wait on a “salvage yard” to disconnect 4 bolts and sell me a bumper.

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Red “Dad”

This place used to be a great gem. They could order you parts from anywhere in the United States and have it to you in a few days. They recently changed ownership and now it's awful. The customer service is awful. They won't even order you a front or rear bumper because they wholesale all of them to one person they don't even help like they used to. Very unwilling to help. Will not use again

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Carl Madison

Order a front 4x4 axle for a 2nd generation Dodge, they called when it was ready for pickup. I arrived and they loaded the axle after I checked in at the front office. Everyone was extremely nice and helpful. They will definitely get my repeat business and I'm going to tell all my family and friends.

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Rectify Auto

We purchased a 1.6L engine with low miles and a great warranty. Installed this weekend without issues. Thank you for a great engine and great customer service.

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aaron Patrick

The fact that everything here is twice the price of basically everywhere else is wild with the condition. Maybe price match similar items. Better driving 100miles to NC or west TN to pay half price on large items

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guac man (guacman)

always has what i need just check website for your needed part order it at the counter next day pickup super easy to get anything in decent condition for a good price

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Chris Sawyer

Ordered a part, lady on the phone said ready tomorrow, 3 days later it was ready. Got it home on Friday, it was missing a piece. Had to Wait till Monday to call back. Was told they will call me back, they never did. 2 days later i Went into the knoxville office and spoke to Ivan, he said, I will have it tomorrow and call you back to confirm. Ivan called me back the same afternoon and had the part ready and waiting on me the next day. Ivan is amazing and needs a raise, the people on the phone in another state, they're terrible.

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christianruiz11

Just wanted to leave a shout out to Kyle Boyd I had an issue and he resolved it by reaching out to me and after explaining my reasoning. He did not hesitate to help me out out within 2 emails.

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PAUL RITZ

Bought a 2010 Mercury Grand Marquis wheel from Knox on their eBay site. It arrived quickly and as described. They had fair prices for the parts. Based on this experience, I would use them again as needed.

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Shawn Queener

Phone calls are forwarded and have to leave voice mails which are never returned. When ordering online, difficult to check status for delivery dates, etc.

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Richard

Once upon a time they used to be a great company to use for parts. Now I've called for things and they don't answer the phone. Ever. Have to leave a message but no one ever calls back. Maybe they are too busy, or only have 2 csa's but either way someone should at least call back if they have the parts or not. Just terrible customer service anymore. ............, Very disappointed shop owner

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Vic White

I will use them again. They were super responsive and got me what I needed!

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Darrell Harris

I ordered a part for my truck from Knox Auto parts. It was supposed to arrive today so I called to get a UPS tracking number and found out it hasn't even left the wrecking yard yet. Thumbs down

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James

Well, I bought a transmission paid a $1550 core came back to get my core a week later and they tell me they don’t have cash on hand. I gave them cash but they can’t give me cash back said they could mail me a check that would take 10 days, or put it back on the card that I didn’t even use To do the purchase I have never seen a savage yard this big not be able to write you a check on hand or give you cash back if they are going to charge a core of $1550 they should carry that much cash in the office and said their bank is in Kansas City they can’t go to the bank and get it. Do they not make daily deposits or weekly deposits I guess they drive to Kansas City every time I’ve never had a problem with the parts they’ve always been good. They’ve always honored their warranty, but the core have always been a problem.

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William Trees Jr

Great place for parts… fair prices

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Dominic Stephan

This place is a gem! The service is excellent, and the sales team, regardless of gender, is exceptional. The facility is always clean, and their warranty is fantastic. The staff is friendly and incredibly knowledgeable. I'm excited to become a frequent shopper here.

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James Hill

Don’t bother calling if you’re from CA I guess? I’ve shipped ecms to CA for 10 years with ZERO issues ever but they won’t ? What a joke

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Casey Young

Don't waste your time or money with this crooks. Just go buy new parts most times it's cheaper anyway. Just sat on hold for 20 minutes was told the part was on the shelf then was given a work order to go pick it up so drove an hour over to be told it was sold 3 minutes ago. I hate this business. Closed account will never use again. If you must buy used highly recommend lamberts on Clinton hwy. More than fair pricing and knowledge.

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Daniel Otreba

Drove over 2h to pick up parts. Ordered hood and fender, specifically said needs to silver. Been told that they have both grade A. Just stone chips. Up on arrival found hood to be unusable and fender to be BLUE. even staff said that the hood was in rough shape. Thanks

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Nick Roberts

Went through Knox Auto Parts when my rear end in my Ram decided to go out. Spoke with Angelo and he was able to get me a rear end by the very next day delivered to the shop of my choice. Once the part arrived, there was an issue with the part but Angelo was quick about getting me another part the very next day. I have continued to use Knox Auto Parts because of Angelo and his helpfulness and professionalism.

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Margaret Cape

Friendly and helpful. Prices are reasonable.

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Xavier Stone

The customer service was excellent, I talked to Richie. OMG he was so professional and patient with me, I didn't know anything about transmissions before this interaction. If I need a part in the future I will definitely use this company, so polite and knowledgeable.

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Chris Chandler

Bought All kinds of parts from Knox Auto for over 20 plus years, from head and tail lights to engines and transmissions, to fenders, hoods, doors and Roof Skins! Very good customer service and all around good people! Best junkyard parts around

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J. D.

Employees are cool. They have lots of inventory. The pricing structure is strange and can very widely for the same part, sometimes the nicer part can be way cheaper then a beat up part. But it's a great option for late model parts that pull a part doesn't have and you can't wait for ebay delivery.

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Desmond Daniels

GREAT PLACE. RAJA IS THE BEST. ALWAYS GETS IT DONE. GREAT PRICES AND QUALITY PARTS

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Kenny Ellis

I worked with Blake (based in GA) to get a part from the Knoxville local. Thanks Blake for reaching out and helping me.

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Steve Perlaky

I had ordered a door hinge for my vehicle, a 2012 Chevy suburban. They sent the wrong part, and despite repeated calls and assurances, still do not have it. Tired of waiting endlessly on hold only to get hung up on. Out $85.00 for nothing. Still waiting but just think I am out my money. Follow up: They credited my money back. I am satisfied with the outcome, but ultimately still ahem to find the part I need somewhere. I appreciate their resolving this matter.

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Danny Lambdin

Excellent place to purchase used auto parts. They have everything from batteries and radios up to complete quarter panel cuts.

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Marcellous Kimbro

The price is right auto parts store who sell used auto parts with a 90 day warranty on most parts. Employees are knowledgeable and helpful.