Employees are cool. They have lots of inventory. The pricing structure is strange and can very widely for the same part, sometimes the nicer part can be way cheaper then a beat up part. But it's a great option for late model parts that pull a part doesn't have and you can't wait for ebay delivery.

I ordered an engine from Knox auto parts through their website. The engine was ordered on 4/7/22, today is 4/13/22. I have yet to receive the $3,100 engine (including taxes) that was supposed to have been picked up by a trucking company yesterday to be delivered. My engine should have went out for delivery 2 days after being ordered. I have called, texted, and spoken with Knox employees several times daily to try and find out when the product that I paid for will be delivered and get the same reply of they will call me back. This whole experience has been nothing but a nightmare to have to deal with. A consumer should not have to feel like they are harassing the seller to get the product they paid for and trusted to be delivered as promised. I'm really hoping I do not have to seek legal action on this matter.

I turned around in the parking lot. So I'll rate my experience. My wife and I were on our way home when I remembered that we needed dog food, I looked for a place to perform a U-TURN with no luck. So I saw up ahead a parking lot. I turned on my blinker and whipped our beautiful new mustang gt into the lot. Then I looked Left, then Right, then left again...Why are you still reading this?

My company has purchased many items over the years from Knox Auto. Their sales team is helpful and knowledgeable. They've always been really fair with us.

Bought an engine for a small truck. Getting the engine ready for install it was found to have problems. After calling the salesman he apologized and found me a fantastic motor with very low miles which he let me have for same price plus a discount at payment. Now thats service!

Very well organized, parts were ready for pickup when I arrived. 6 months warranty.

Called the Knoxville location multiple times about a Ford C-Max hybrid battery. Went ahead and purchased the battery over the phone. I had asked the sales associate Roberto if it would be okay if I didn't get up there to pick it up for a few days, he said no problem it's paid for it'll be sitting here waiting on you at the Knoxville location when you're ready. I drive 152 miles up there to pick up the battery about 5 days later and when I give them the invoice number they proceed to tell me that the battery is sitting in Birmingham Alabama and had never been at the Knoxville location... They did end up shipping the battery to me via a freight line which was fine but I still wasted a little over half a day, a tank and a half of gas, wear and tear on my vehicle and drove just a little over 300 miles round trip. All in all I will probably still do business with them in the future, they do have good deals on parts but we will have to be double sure that they have their hands on the item at that location with multiple forms of verification before we make the trip again.

Very punctual and professional. Parts are ready on the time that they are estimated, damages, if any, are reported ASAP and refunds and returns are easy and HASSLE FREE. Keep up the good job y'all!

Went today to pick up a order we placed. Wasn't able to walk due to a surgery a few days ago. Had two kids under 6 with me and called the store when I arrived. A nice gentleman by the name of Kevin answers the phone. I gave him the order number and ask if he could bring it to me in the parking lot. He said no problem and got the part and put it in the vehicle for me. Will definitely be going back and thanks for your kindness today and doing it with a Smile🙂.

Amazing service, quality parts, and fair pricing to us independent shops.