LKQ City Auto Parts of Durham 27703

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Chris Hoina

The fact that they have a database and electronic look-up system is such a huge help. Some of these negative reviews are perhaps a little unjustified. This is a salvage yard, not a target, or an auto parts store. I’ve had great experiences with the staff (being polite and recognizing that the staff aren’t the CEOs of the company can go a long way). For finding hard-to-source and discontinued parts, it’s awesome. They fact that you are allowed to physically acquire parts is pretty uncommon and shouldn’t be taken for granted. How could you not love the experience of finding your own parts?

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Gary Jon Meyer II

Now this is what an automobile recycle salvage yard should look like. I’m driving the extra 30 miles to Durham to avoid the Clayton Raleigh LKQ Pick a Part. The spaces on every car are well marked. The yard is pretty dang clean. The staff are all friendly. They even ask which parts you’d like to buy a 90 day warranty on before just slapping the fee on there. Damon helped me at the checkout a few times. He’s a very gregarious young man. He knows a good bit about cars too. It’s refreshing to deal with folks that don’t hate their jobs. I’ll be back for a few items next week. Thanks y’all!

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Johnny’s Channel

I am writing to express my deep concerns regarding my recent experience with LKQ's business practices. While I understand that every company operates differently, I believe it is crucial for businesses to maintain transparency and ethical conduct when it comes to their customers. I recently encountered an issue where I was charged what I consider to be excessive warranty fees without my consent. This experience left me feeling frustrated and disappointed. It's important for any company, including LKQ, to ensure that their customers are fully informed about any additional charges and that consent is obtained before applying them. I strongly believe that customer satisfaction should be a top priority for any reputable business, and such actions can lead to customer dissatisfaction and a loss of trust. I sincerely hope that LKQ takes this feedback seriously and takes steps to rectify these issues to prevent any further incidents. Furthermore, I wouldn't be surprised if such practices have led to legal actions in the past, as it's important to comply with all relevant laws and regulations governing business operations