I called to order a part for my SUV. They said they had one and the price was reasonable even with shipping. I received it a few days later and it was the tail light instead of the backup light. They are completely separate from one another, not sure how you confuse them.I was working with Jackie. She was very nice when she would answer the phone. Which was not very often. After numerous calls she initiated UPS to come pick up the part to return it, but did not tell me that she did. All I wanted was the return shipping label. I could stick it on and drop it at UPS myself. I gave my email address numerous time and never received a single email. I also talked to Mike once and. Ever received a call or email from him either. Overall very poor customer service. I won't try again.

Very poor customer service, some of the phone staff need customer service training, would not answer, instead of answering a really simple question about the difference between new and refurbished batteries the person just hung up. I hope the management sees this and does customer service training.

Needed to find a new seat for my Tundra. Called and spoke with Jalyssa a few moments ago. She asked me a few questions and had my seat on its way from California within 5 minutes, and a great price, 85 bucks. She also said that she would call and email me once the seat is ready to be picked up. This was the most pleasant experience that I have had on the phone in quite some time. I will definetely be calling you guys again; You rock Jalyssa!

Helpful staff. However, the gentleman suggested I take help with me to get a glove box from u pull it. Probably because I came in with a dress on, but I thought it was funny. The glove box only required a screw driver and 3 screws 💖

LKQ Foster Auto Parts has it all: Paint, tools, new aftermarket parts, used OEM parts, performance aftermarket, bumpers, winches running boards, wheels, lights, and engine packages. Staff is friendly and helpful.See Clinton on the showroom floor for your hot rod or rock crawler LS swap!

After seeing a part on Carparts listed for $135 (which is about the price of the new part), I asked him if he can give me a better price. He said “that’s the best I can do” which he says every time. I said but that’s literally the posted price, and he hung up on my face. The employees here need to understand that they are selling used parts off salvage vehicles which they mark up as brand new parts, there’s always room for negotiation in the car industry. Not to mention their horrible customer service, surprised they’re still open.

As soon as I got off work I went straight to portland from long beach and was doing good until I had to go through 4 wrecks in portland. Called them an hour before closing because instead of 30 min early I was now going to be literally 1 min late. They were rude and even laughed at us when we was there at 5:01pm said better luck next time. It was already paid for and they had plenty of time to have what little paper work needed to sign to have been ready. Would have took a few min of their time. After talking to other people they have a bad reputation in portland for being rude and unprofessional. Will never use this branch again and made me think twice before using any law ever again.

I'm an employee and I must say I work with an incredible team and I enjoy the years that I've spent with all of you

I paid $10,800 for some parts for my 2018 Lexus LC 500.The very next day, after opening up the parts, I discovered that a roof rail molding had a few scratches on it and a sensor on the shock was broken. I also realized I wouldn't need a rack & pinion, because mine was actually fine.They agreed to exchange the shock with the broken sensor and return the rack & pinion, but NOT the roof rail molding with the scratches, because "I am breaking the package deal" Justin said.That's how they handle their 90 days return policy on the damaged parts, no less!

How it works: you order the parts from the 800 call center and the warehouse on Cameron pulls it, which may take up to 6 hours or next bus. day. Customer service was polite to me, both call center and warehouse, but the part that was pulled did not match the system description. They tried to resolve this but did not have another matching part. I had to do the follow up calls, thus the 3 stars and not 4. Other customers picking up parts seemed satisfied and the parts looked to be well packed and good quality.