LKQ Foster Auto Parts 97266

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Nhan “Proximus” Nguyen

>Tries to buy a replacement OEM wheel for my dad's car via phone >Sent verifcation photos and was told it would be ready to be picked up tomorrow >Tries to pick up wheels the next day and find out it wasn't the wheel they promised, instead it was a donut. >Filed a complaint with the rep that sold me the sale and was told it was a mistake, promised the next one will be correct. >Follows up a few later after promised again that this time would be the correct order. >FINDS OUT IT'S THE SAME DONUT WHEEL >Rep tells me it was their fault, and not the parts guys. They had selected THE WRONG BOX WHEN PLACING THE ORDER >Third promise that the inconvenience would be compensated and the actual wheel would be shipped to my house for free from Cali, where they have them in inventory, but it would cost more than the original price (because original price was for the donut) >See that there are a few sets of the wheels im looking for in other Oregon location. Why the hell are you shipping from Cali? Nevertheless, still cheaper than ebay, so I agreed. >Ghosted for 2 days just to finally have them reach me back and tell me that THEY HAVE NON INSTOCK

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Adam George

The employees were very informative and helpful except for the short guy ... he kept flirting with all the men that came in and offering to manually 🖐 helped them

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Jose Lopez

On October 19th 2023 & ordered a window for my vehicle. The representative explains that this part wil be able to pick up the next day. It took me 49 minutes to get to this confusing and terrible directions to the will call area. On top of the lousy directions and especially going to the wearhouse to been told that the part is not there. So a couple of days later I called to make sure it was there the part they told me that I had to wait couple of days to pick it up. Unacceptable! I wouldn't of been able to pick it up until a couple of days? Seriously what kind of business is this? This place needs a reevaluation and serious improvements. Especially wasting the customers time,gas, and getting the misinformation.. I will not recommend anyone to this place. So after a couple of days I called which was morning and talked to a representative she was interrupting me before I finished and I asked why this was happening it seems the only thing that expresses is her apologies & I expressed my concerns which I said"please that doesn't compensate me for my time gas and bad experiences." I asked for some kind of compensation and she said that the only thing she could do is give me a refund? Wow !!Sons of well I'm not going to say it. You guys are the worst part center ever. The first time I even showed up the representative in the other side of the window wasn't even ready to help because he had to start his computer up. Why the heck do you say hi how can I help you if you are not ready? Seriously what is it going to take for you guys to improve your customer service and experiences? Please I don't want to read a response from whomever for apologizing for my experiences ... SOMEONE NEEDS TO HOLD THEMSELVES ACCOUNTABLE FOR THE WAY THIS PLACE OF BUSINESS IS RUNNING. Update I got my part and thank God it was the right one. But I will still be not recommending anyone to this location or business. It's the back of the other side even though this project would of been done supposedly the date after I ordered my part but obviously it was not even close. Get your team together and stop devaluing the customers time.