MSI AutoParts 99701

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Katia K.

Manual labor jobs are as difficult as ever. Fairbanks has many itinerant residents who expect a lot from a small business because their lifestyle is the contrary. Rather than to bash, think about the supply chain and number of hands these parts pass into in order to get to the customer. As with most service industries, none of this gets appreciation but is crucial when it comes to the local landfills and an avoidance of new car lot sales. Perhaps, check your maintenance before arrival, if you dislike the norms which come with the territory, rather than bet that this exists for your convenience. If your ideas for reviews are subjective and negative, then consider whether the military can staff a locator service for a special discount or light speed options.

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Lisa G

Even though it took 3 days longer to get the part for my car I am a repeat customer at MSI. Then to find out the part couldn't get programmed to my car they were very understanding and had given me a refund for that specific part!! They have always been good about getting me what I need for my car!

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The Luigi Duck

I don’t usually leave reviews but here goes. Fairbanks really only has three options for used auto parts… MSI, Interior, and Marketplace. This was my last option, they claimed they had the part I needed, I pulled the part but ended up not being a compatible vehicle even though I was told it was. Whatever, then I try calling them to see if they have any other options, three calls later they finally answer. I explained my situation they begin to help, then phone cuts off. Can’t really fault them for that. I arrive at the store, explain the situation again, and ask if they have the part. They give me the vehicle, tell me it has the parts I need. Awesome I’m off to go pull it. When I get to the vehicle, one of the parts I’m looking for is already gone. So I didn’t end up getting what I needed after paying for the wrong part. Take from my experience what you will but I am not comfortable giving MSI my money. The way I see it is that they know they have a capital here in Fairbanks so their service goes down. Ignore my grammar, typing this on a phone.

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Chris McManus

Little bit sketch in terms of pricing. I understand it's Alaska, stuff is more expensive up here. However, I shouldn't be paying 6x the cost of a part up here as down in the lower 48. Especially 6x the cost of a part in Washington or even California. Two stars because the owners are friendly, and they have a dog that's fun to play with in the junkyard lol. If you have the money, come here, just be aware you're being overcharged.

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Dennis Schwahn

Excellent service on getting the parts needed to repair any vehicle.

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David Coester

Just an absolutely great place to work with!

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Grace Kennedy

Fantastic place! The staff and owner are amazing. Great place to get parts for most types of vehicles. You can pull your own parts or pay and have them pull them for you, which is great.

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tim taylor

They have pretty much any car part you need, you can even pull it off the old car yourself! If you do your own car work this place is a must. Everybody there is pretty nice to deal with so that's a plus

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Tug N' Grin Towing and Recovery LLC

This place is wonderful. Always recommend.

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Jennifer

The best place to go to order replacement parts for your car, so much better than ordering online and not being sure it will fit. The staff is very helpful in ordering for you. At times they are busy but it's worth coming/calling back if the line is too long. I will definitely use them for any auto body repair.

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David Berger

Friendly and helpful staff. Respect them and they'll respect you. Will usually have what I need. On occasion I've been sent out on wild goose chases and come out empty handed, but overall great prices and easy to deal with. They have a return policy, which gives me added assurance.

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Ambrose G

Just for all of you to know, if a tire is past its 6 year mark after it was made it has a high chance of falling apart on the road. They gave us a 185 75 R15 tire and the beaded lining was all Rodded away and the lining of it was bad too. Plus it was made 12 whole years ago! If me and my fiance would have put that on our car we could have been injured very badly if it would have fallen apart. Imagine if it would have fallen apart on a side road. Okay sure we can fix that a little bit of injures right? But imagine if me and him were on the highway with that tire. We could've been really injured or even at the worst could have died. I have a right to be angry and I will be asking for a refund. You should really teach your staff how to check tires for their customers. We were lucky the walmart auto center was open and we didn't try to put the tire on our selves. They saved up from a car wreck and helped us buy an actual brand new tire that wouldn't fall apart.

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Jon Pratt

Good place to get used parts. Fair prices very knowledgeable staff just don't expect to get them on the phone. You are better off going in person.

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russ poly

I got a part from a car and my car was a different year compared to there car and I ask them if it will fit my car and they looked at there comuter and said it will fit so I was like ok and I bought it and I tried putting it on my car and the sensor was different like that's not a good business.

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Nicole Noelle

They had what I needed for my car and even though I didn't pay for them to get it for me, the guy found me struggling to get it from the car and helped me do it and showed me how to go about putting it back into my own car. Every time I've needed something here it's been a good experience.

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Ben Smith

Never had a bad experience here. Reasonable pricing of used parts and can work with you on getting what you need.

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Jacki Hughes

Not this was a diamond in the rough. I went looking for a back tail light the dealership wanted $212.00 for after military discount. I got it from MSI for 85.00. Went on a Saturday without an appointment picked it on Tuesday during my lunch. Explained to my hubby how I managed to miss the open garage door to hit the side of house. All wells that ends not in divorce or a night on the couch

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Charles Edge

The guys who work there are friendly and have a lot of knowledge. They can be willing to cut deals if you're not a tool and they are easy to work with. Only thing is, they are consistently busy so they might be a little difficult to get on the phone.

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Kassandra Eyre

Just FYI: MSI auto parts is the worst parts people I've ever worked with. They cheated, sold me parts I didn't need ( I should have done my research, but I was in a rush and I gave them the pictures they asked for, the YMM, and the VIN, they should have been able to do the job correctly. Who sells a diesel part to someone who is getting parts for a gas engine?!) they cursed my father out when he asked to return on a returnable part and refused to return our core charge. Worst parts experience ever. *** four or so months later... the owner just called me to complain about my review. ~unprofessional~ And told me that he was defending me when cursing my father out... I know my dad would never do that. EVER. He said he worked really hard to get the parts, great, you still ordered a part I didn't need and refused to return a core charge. And trying to turn me against my father is a sick ploy to try and get me to change my review.

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chris smith

Helpful place arranging for a part from lower 48 that could not find anywhere in AK. Staff has great attitude and customer service.

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Russ Smith

I was very impressed with my visit. Everyone was professional but cool and down to earth making you feel good. Was able to answer any question asked, and able to give information where to go if need be. I would recommend MSI to anyone.

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Orren Wilkinson

I really like this place. Laid back, staff is always helpful. They do ask you to remove the parts yourself, but they usually offer great rates when you do. Sometimes they might grab the part, but they are often very busy.

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Robert Schott

Horrible customer service. I called to see if they had a part for my 98 Subaru legacy Outback. They took down my information and said they'll call me back. I didn't hear from them. So waited for about 4 hours. I called back just to see what the issue was. And I was told there was a few people ahead of me and they'll call me back. It was said with a attitude. Now it's been two days since I called and still nothing back. I assume they do not want my business. Thank you I'll just continue to do business with interior auto salvage. At least they get back to me within 20 mins.

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Keegan Thiel

I showed up when the said they would be open there doors where locked and no one answered the phone I stayed 20 past there open time and no one came I'm sorry to leave a bad review but this is poor business practice I came to pull my own part because I had time but now I will have to pay extra to have one of there employees pull there part and they changed the price of a part on me

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Garrick Solo

Absolutely love this place they always have what I need and if they don't they're more than happy to get it for me you can choose to pull your parts by yourself or you can have them pull it for you just takes a little bit longer the staff are very friendly always helpful knowledgeable good people family-run business I love going here I have been coming here for many many years and will keep going back

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Austin Hansen

Can not believe how the phone was answered, I had no idea who I was talking to or the fact that it was a business, I had to ask and confirm that I was speaking to MSI. Are you kidding me??? Like your a business, where is the proper phone etiquette.

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brian wright

Anyone who would give this place a good review is lying for company. There is nothing good about this place . They are a rip off and SCAM ARTISTS! STAY AWAY FROM THIS PLACE! They will cheat you ! They are Notorious for agreeing to buy your vehicle and then never sending the check. They rip people off all the time. They should not even be in business anymore.

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J.Kraig Smyth

Fantastic inventory for a small city. Good staff and management. Not fast, but they don't make a lot of mistakes and if they do make a mistake, they make it right. Good local used parts yard. Now open all winter.

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jessie cutler

Just went to MSI Auto Parts, it was the worst experience I have ever had in the automotive industry. I got my degree in automotive technology, I learned about customer service helping people and working together. I purchased some small cheap parts and they did not fit my fault. When I returned to talk and explain I need a different size the clerk first treated my stupid and ignorint. I simply asked if I can switch all the little parts for the one I actually need by ignorint I mean he replied first I don't know where they go if you trade them back. I said I'll put them back where I got them. He got mad then changed his answer to I just want to sell you more. I'll be the bigger man it's my mistake all on my shoulders. I will never retuen to the place. I thought this was the golden heart city. Not at MSI. The whole frasko was over $20. I work hard for my money won't spend it at MSI. People there are all about themselves and just want to line there pockets with money at any cost. Hope people read the review and it's helpful. God bless

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Brian Forrest

This place is great for a quick part of piece of scrap metal for a project! Prices are unbeatable, and the owner is amazing and on a first name basis with the customers.