Awful service! My wife and I were the only customers in the store and no one tried to help us. We walked in, all the way through the store and all 5-7 employees just stood behind the counter chatting (non-work related talk) or on the computer. Finally, I interrupted the chatting to ask where the heated seat covers were (someone told me on the phone that they had them). I was laughed at over my request. When I told the employee, "someone here just told me over the phone that you carry them," I was shown the covers they do have. This was followed by the employee asking the others if they had ever heard of heated seat covers, and everyone laughing like my request was crazy. I left the store to find what I was looking for in minutes on-line. I will never use Napa again. This isn't the first time I've received rotten service at Napa, but it is certainly the last!

Friendly, knowledgeable, fast service, and competent, but unfortunately half the employees don’t wear their masks or they have them under their noses, which is completely useless. And no one was enforcing customers to wear masks either. Two men were in the store without masks and not respecting social distancing. At the end of the day, great service doesn’t offset safety.

Staff was friendly and knowledgeable. Ordered a part for pick up. Covid-19 safe protocols were followed which was appreciated. Although they were busy you could tell your business was important to them and you weren't treated like you were just a number in a sea of people. Was nice to be treated like I mattered in such a busy place!

Best place in town for auto parts! Knowledgeable personal service to pinpoint the part you need. Plus they are the main source for parts by the mechanic shops in town so they have more parts in stock.

I tried to return a defective product today. I was told by the manager that I installed it wrong and it wasn't defective. I politely explained that I have this exact product on several different vehicles and change them all once or twice a year. I'm very familiar with the installation of this product. At this point the manager turned his back on me, walked away, and told me again that I installed it wrong. I don't have a problem with them refusing to return the product. It's only $15.00 so no big deal. What is a big deal is that I walked out of the store feeling like I had just been treated as an idiot and a liar.Just to clarify, the sales clerk that helped me with my other two transactions this morning was awesome. He went out of his way to help me and make sure I had all the parts I needed for my project. So, I don't want to dissuade anybody from shopping here. I just hope the manager sees this so maybe he won't treat the next customer this way.

Paul and Bunny are some of the most amazing people I have met. I broke down in town and needed a relay. They drove me in their personal vehicle to their store and helped me find the relay I needed. It was 20 degrees and snowing out. After purchasing relay, I went to walk the few miles back to my vehicle. Bunny again offered to drive me there?!? Wow! I am so blessed to have run into them. Amazing people.

I come here because the staff, these guys are the best.

Rescued My Motorcycle TripWheel bearing went out on my pull behind motorcycle trailer on a Saturday. I went to 5 different places and no one would lend a hand until Monday. Roger and company lent me some basic tools, and advice to complete the repair. I ended up replacing both hub assemblies for about what it would have cost to have someone else do just one. The bearing and shrunk and seized itself to the axle. I had no way of getting it off. Roger called his wife who then drove 20 miles to bring me a bearing puller. I was there of 3 hours and the entire staff did all they could to see me and my party off on our trip. Forever grateful!

We stayed in Pagosa Springs. On the way to Durango to ride the Silverton Train, we got a notice that the train was cancelled due to weather. We forged through to Durango and called the Napa store there to see if they had some tire chains so we could make it back to Pagosa and up to Wolf Creek Ski Area. When we got there they had the tire chains saved for us, the young lady behind the counter had an installation video for me to watch, and one of the guys there gave me and my son a cool Napa hat. We were having a rough trip seeing how our train and snow mobile trips had both been canceled that week. Your employees in that store were very welcoming and courteous and I left the store in a little better mood than I had been in, considering our luck up to this point. I just wanted to say to everyone there thank you for your hospitality and service. You have a great team of folks there and I would not hesitate to go back there next time we travel. That kind of friendliness and excellent service should not go unnoticed. Thanks again.Shelby BrownRobinson, Texas

I went here to get a new battery in my key fob, and the worker broke my key. They are inexperienced and not trustworthy. When he broke my key, I asked him what he was going to do to fix it, and he said “I’m sorry I can’t do anything. I helped you to the best of my ability”. Don’t trust NAPA Auto Parts with your car! Especially if you drive a foreign car! Theydon’t know how to fix it!