NAPA Auto Parts - CJB Auto Supply 81303 (n/a)

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Ben Naiman

Awful service! My wife and I were the only customers in the store and no one tried to help us. We walked in, all the way through the store and all 5-7 employees just stood behind the counter chatting (non-work related talk) or on the computer. Finally, I interrupted the chatting to ask where the heated seat covers were (someone told me on the phone that they had them). I was laughed at over my request. When I told the employee, "someone here just told me over the phone that you carry them," I was shown the covers they do have. This was followed by the employee asking the others if they had ever heard of heated seat covers, and everyone laughing like my request was crazy. I left the store to find what I was looking for in minutes on-line. I will never use Napa again. This isn't the first time I've received rotten service at Napa, but it is certainly the last!

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Liz

Friendly, knowledgeable, fast service, and competent, but unfortunately half the employees don’t wear their masks or they have them under their noses, which is completely useless. And no one was enforcing customers to wear masks either. Two men were in the store without masks and not respecting social distancing. At the end of the day, great service doesn’t offset safety.

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Liz Cameron

Staff was friendly and knowledgeable. Ordered a part for pick up. Covid-19 safe protocols were followed which was appreciated. Although they were busy you could tell your business was important to them and you weren't treated like you were just a number in a sea of people. Was nice to be treated like I mattered in such a busy place!