we all get and understand understaffed, overworked, covid, staff shortage, heaven forbid a loss causing personal havoc. and the general public is rough. but the reply from you of hearsay is a lie! you're conversation was overheard and my personal call after learning you used the wrong son's name online did not go much better. if you are of military background as you claimed then you know better! true facts are 1.other tow outfits were running. and at 1/3 your price I understand why they were very busy as well. 2.sorry if you were to sleepy to notice my wife's call was at 6:30 am not 1am as you stated. but you're add says 24 hour. maybe temp hire someone? there are temp services in town you can call in a time like bad weather when a tow operator might expect higher volume. 3.shaming someone for doing their best to get to work in bad weather is not helping after the fact that they slid into a bush and was high centered. the officer that stopped to check wanted the car moved asp. there is nothing you said to anyone that he didn't hear from his parents. maybe quit towing and become a driving instructor? 4.where you went to far, looking up someone's personal profile to gather information to shame the worker farther online is creepy, and ironically enough using the wrong son's name of a man in uniform currently serving is shady behavior! this does not portray a PATRIOT... I would suggest seeking help through the VA if you can. 5.a simple gee sorry you felt that way. or even gee mam we are understaffed and can not tow at the moment. would not have gotten her review. it's called tact and they teach that in customer service class you can find at evergreen college. thank you for removing our son's name although a professional would have never bothered to go there! in closing I wish you well in the future. but to the customer? call around because this owner really values not driving in the icy conditions.

Such a pleasure working with a great local business! Bill showed up within 20 minutes and made sure I got home safe! Needing to have my car towed obviously wasn’t ideal but Bill went above and beyond to try and help my husband and I diagnose what was happening with our car.Totally recommend Patriot Towing!

Bill was very professional and most of all he got my car out of a 4’ Deep steep trench With no damage done to my car. Very caring and respectful. I tried 3 other tow companies that could not come. Patriot towing responded within a half an hour he was on site.They will have my business from now on in an emergency situation!God Bless you Bill and thanks for your service to us hear and in the military!

I really wish I could give this company and 10/5 rating. That’s just how great they are!! Called in for a tow, after speaking to the CSR and explaining our sticky situation between us and another party, he not only led me in the right direction but took his time explaining on why each option is the way it is. Which we really appreciated. The two employees who showed up to take the car, were professional, kind, and efficient. Made our nightmare of a situation, easy breezy. Thank You Patriot Towing Recovery!!

I got my vehicle stuck in a precarious position and the operator moved it from the obstacle with ease and saved me from damaging the vehicle further. I was impressed with the skill and perfect method he used. Awesome service! Service: Car towing

When I needed a tow, I called Patriot Towing. Unfortunately, he was not able to get to us, but hooked us up with another company who was much closer to our location. Bill offered lots of advice regarding safety, cost and preparing for the "just in case" that our situation may have required while we waited for Too Cool Towing to arrive. It says a lot about a company who will give business to another company for the sake of safety and expedience. My wife and I are grateful that the towing portion of our ordeal was as painless as it was. Overall, my experience with Patriot Towing Recovery was top notch. Thanks again, Bill. RLTW!!

THE WORST TOWING COMPANY. CALL ANY OTHER COMPANY DO NOT USE THEM. a complete SCAM of a business. The guy was super rude when he arrived since he didn't want to drive In traffic. Agreed to a payment and fee with insurance only to get to my house then demand $1200 more dollars from me. Would not work with us on payment with our card. I honestly could not believe this whole situation.

Although we ended up not needing their services, our Patriot's customer service experience was excellent. Bill was extremely helpful, helped brainstorm ideas with me over the phone, made some calls around and called me back. SUPERB customer service. Highly recommended!

A million stars would be given If I could.. My saturn died on the side of the road, and I called them to see if they could tow it to the junk yard to scrap it and pay for the tow... well this guy literally was so honest with me that he risked losing him a tow just so he could save me a dollar. In a better world, if I had more money, I would have had him tow it to make them money just because of the kahunas he had to be honest about it and take a hit. A lot of other companies would have tried to get me to use their service at all costs, maybe even lying about it in the process. I ended up taking his advice and getting Pick and pull to tow it out, so they lost a tow. I WILL be using these guys for my towing and recommending them from this point on, period...no doubt about it. Go to these guys if you need a tow, and they'll try their best to help you out in an honest manner. The tow wouldn't have been that expensive either if I had chosen to tow with them.

The owner Bill is an outstanding character! Not only worked through my terrible navigation skills, and poorly placed vehicle with a smile on his face. But he saved me 100s in the long run. I had planned to move it from one spot to the next(cause my driveway was full) until I could get it fixed. His network system brought me to Expert Auto repair LLC where they beat other quotes I got from other mechanics. I also lost my keys to this vehicle. So Bill called up Sampson Locksmith where he also knows people and got me an awesome price there too. All in all, I got a cheap, friendly, reliable tow, and a bunch of other things I needed for my vehicle all checked off thanks to this guy! 10 stars if I could!