The attitude the service workers have is great!! they always greet you with a smile, they explain everything in detail and do quality work! It’s never a bad experience when I have my car worked on or looked at! Wonderful people! Wonderful place!

*updated* they went above and beyond to fix pur situation for us! They got all the managers and the owner involved. Every single one of them touched base with us to make sure we were happy with the results. This is the first dealership i have ever been to that has done that for us! They have turned me from a never return customer to a customer for life! We couldnt be happier that they reached out to us immediately and did everything and more to make us happy! Glad we gave them a second chance!*original post* Bought a car from them a free months ago. I knew I should have just walked away when I kept telling them I didn't want it and they kept sweetening the deal so my husband would say yes. It was like I wasn't even there. End up taking it home. The clip broke off the door, the window seal starts falling off, and my spare wheel cover broke off the first time i opened it after taking it home. Fast forward two months and I start having issues with it and take it in to be looked at. My steering wheel has been shaking and the engine was making a clicking noise. The figure out my strut bearings are bad and I my struts are leaking so they need to be replaced. They said they would send it off to extend warranty company to cover repairs. Meant tome I take it home as it is my only means for transportation. 2 weeks go by and I still haven't heard anything about if they have covered it despite my multiple attempts at calling to figure it out. Fi ally someone then tells me that the work was declined and it would cost me $2k!! Now I also have to replace my battery, head light, and everything else that wad supposedly new on the car. I will NEVER RETURN here again.

A great place to buy and trade vehicles as well as getting them serviced ! I've purchased 2-cars from them in the past their fun and honest to "haggle" with and if you keep your poker face you'll come out a winner 🏆

Ordering a car on-line was a weird experience but the people at Pella Motors made me comfortable. They were great at speeding up financing and Carson was excellent at explaining all the buttons on our new car.

Blane was an excellent sales associate. He made buying a new car very easy. It was a pleasure to do business with him.

Update - Craig, the owner reached out to my daughter and worked to make things right. Would give them another chance.Original Review"Honesty, Integrity, Dependability These are the CORE VALUES at Pella Motors". This is from the front page of their website. We experienced 0 of the 3 CORE VALUES.Took my first time car buying teenage daughter here after she found something they had listed.They did a wonderful job of teaching her the things that I warned her to expect from a less reputable dealer.The lessons she learned:1. Caveat Emptor2. The dealer knows more than you and will use that to take advantage of you. No matter what they say.3. "As is" means "As is, is yours now". And if you have any questions or want to understand something see #1, #2 and #4.4. If you are not buying do not bother me. We made the deal. If you have any questions see #1, #2, and #3 above.Not sure if she was treated like this because she is a teenager, a woman, not spending $20,000, an easy target, they treat everyone like this or why.We tried to work with them for a better solution and were ghosted after the second phone call.My bad for letting my guard down and taking her here to be taught some hard and expensive lessons. Be aware so it does not happen to you.

My wife and I just moved to Pella, Iowa. I own an older, but well taken care of Jeep. I have always believed that supporting local dealerships, is the right thing to do when moving to a new town. Therefore, I called Pella Motors and made a maintenance appointment potentially valued at a $2-3K of work. A friendly conversation that entailed the importance of my bringing my vehicle into the service area as early as possible in a few days. As requested, I do so and I bring a detailed list of the work to be accomplished and leave my Jeep. I expressed how important my vehicle is to me, and that I was looking forward to having an extensive maintenance issues addressed by them. Three days later (with an entire weekend excluded), due to having receiving some additional parts, I took them in to add to my list of work and to check to see if they had just looked (not worked on it) at my vehicle because parts needed to be ordered. They relayed that they had not had time. I was cordial, but keep in mind, it was very important that I get my vehicle in the shop three days earlier. Having this discussion, was my warning shot with the idea that I would give them an additional day after this conversation, to just inspect it for the future work to be performed. As suspected, at the end of the fourth day, I went in and once again, no inspection. Therefore, I requested the return of my car key and parts, never to return for any service in any time in the future. No attempt was made to rectify the situation on their part. Simply, put I felt that they had profiled me as a simpleton and low-life because my vehicle is older and since I am a humble and down-to-earth person, I would accept their unreasonable approach to my vehicle. Interestingly and I am fortunate in regards to my ability to pay cash for any new vehicle at any time. I was actually considering purchasing a custom built C8 corvette. As can be imagined, I am intending to purchase one in the near future, but no longer at this dealership. I learned something today which is that while one might have respect for local dealers or business, they may not reciprocate that loyalty to you. This is certainly the case with dealing with this dealership. Unfortunate, but there are many other dealerships who will treat me with respect. For my families vehicle repairs and purchases, Pella Motors are dead to me.

Great service so far after buying my 2021 Chevy Colorado Duramax from them.

I bought a 2020 Impala yesterday from Pella Motors, and I cannot say enough good things about them! It was by far the best buying experience I’ve ever had! Blane was my salesman, and I felt he gave me a good deal and made the buying process simple and easy. I was so impressed from the moment we started talking and negotiating that my husband and I drove 3 1/2 hours from Missouri to buy the car. I love that he didn’t try to show me invoice numbers for what they paid for the car. I hate that tactic! Because I feel (and this is just my opinion) the numbers on that invoice aren’t truthful and it’s just a strategy to try to lessen a buyer’s negotiation power. The finance guy also got me an excellent interest rate! I was just so impressed with the whole process! It was so stress-free and who wouldn’t want less stress when buying a car?!?! Also, I am the type of customer that if you treat me good... I will become a loyal customer. I will definitely be buying another car or truck from Pella Motors in the future!

I thought this place was a good place to do business until recently. Never get your oil changed here. It's outrageous. They git a new guy in service department to replace Rob. Rob was great. This new guy is very rude.