Tony's Auto Removal 97217

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Krsna Barquero

Thank you Ashley! My experience with this company was fantastic. I was worried after reading the negative reviews. Ashley arrived a little later than initially agreed however she communicated well with me when I called to check. There's distance and traffic that caused the delay. I did end up getting a little less money due to the condition of my car. I believe my offer was fair and better than other business I reached out to. Ashley did take a picture however, explained the reason for it and it's for a their companies customer profile. Ashley was honest, friendly and would definitely recommend conducting business with her. If you are concerned about anything just reach out and talk to her . THANK YOU!!!

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Dallas Bishop

They bought my vehicle for next to nothing, told me to sign a hand written bill of sale.. left the vehicle and took the key then proceeded to wait almost a week to take the vehicle, when they should have removed it the same day. I have now received a toll bill and traffic infraction for this vehicle in a town I have never been to.. why are they selling a vehicle and not transferring the title information? Attempted to talk to a manager and the receptionist said she could help then told me she would have somebody call me back tomorrow without even asking for my contact information. DO NOT DO BUSINESS WITH THESE CROOKS. they just want your car for cheap so they can make money. STAY AWAY.

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likeabossb9 boss

These guys are hands-down the best they came through took a good quick look at the car no extra questions. I have no tire kickers cutthroat right to the point if you wanna get a car gone and taking care of these are your people.

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Claire B

Scammers!! After standing us up twice and making us wait for countless hours, and after we got the documents they requested, they finally showed up only to suddenly pretend they needed some other document to take the car, otherwise they could offer less money and still take it right away. I had already read about that scam in the reviews so there was no way I was going for that. Either you have the right documents to take the car, or you don't. That's how it works, unless you are operating illegally.

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Madison True

I had been looking to sell my old car for a while and they made it so easy. I worked with Ashley who was so kind! Really immediate, personal service and they gave me a great price for my old car! Would definitely recommend!

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Duyane K

Called to get a quote to have them buy a vehicle from me. Got and agreed to their offer. Was told they would be by at 11am. 3 hours later no call and they did not show. Called them back was told it would be another hour and a half. Again no call, no show. It is the next day and I have not heard from them to make arrangements or to apologize for the extremely poor service.

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Latasha Harryman

The quickest and easiest tow service I have ever worked with. I can't remember the woman's name but she was so helpful. I mean she went above and beyond to make sure that my car was removed that very day and within 30 minutes of receiving the information she needed from me. Not just five stars but 10 out of 10 would always recommend 😊 so grateful for Tony's!

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Kikki Boinski

Thank you for showing up as promised. I have never helped someone use a junk it car service before. Ashley was the buyer we spoke too. The drivers who took the vehicle were fast and professional Refreshing to get someone who cares. Thank you again.

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The Piper

DO NOT RECOMMEND. Everything screamed 'red flag'. Hours late. Show up at 8pm in the dark. Offer $200 for a 2011 car. Quick sign over. Snap my picture real quick with no warning and deal done. Now have an insurance claim that someone crashed the car I sold them 3 months ago. DO NOT RECOMMEND.

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Elise Terjeson

I honestly believe this business is a scam. I scheduled a pick up of my vehicle several days in advance, at 10:00am, on a day that I had to take off of work. Day of, I called at 9:00 am just to double check everything was in order. They said they would come at 1:00 pm instead because they were running late. At 1:30 pm I called to check on the status of pick up because I had heard nothing from them. They said they had to check with their driver and would call me back ASAP. At 2:45 pm, after hearing nothing from them, I called again and it went straight to voicemail. I then called again and it rang and rang until voicemail. This company is not to be trusted and does not deserve even 1 star but I wanted to warn people.

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Romeo Taylor

These people are very unprofessional they have no common courtesy and if you call their 800 number they have some child answer the phone and you can hear the dad in the background coaching her how to disrespect people who are calling about their drivers to inform them on the unprofessionalism. Their driver blocked my car in made me late to work so I called about it and was disrespected for a second time, not to mention the white man driving the truck dropped the "N" bomb like it was nothing not once but twice at me. If I didn't need my job this would have been a totally different conversation, I promise you that.

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Georgina Cantu

The white lady who came to sign papers and give us money took a photo of my boyfriend in front of his face without asking & when we called to confront about it they avoided answering why & laughed at him saying it was in case they got caught driving his car... makes no sense since they had his lien, photo of license and car would be towed....... DONT use this company they are sketchy and customer service sucks. All these other negative reviews about them being rude and laughing at you is true.

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Julie Gay

made two appointments for them to get my car and they ghosted me both days and never showed up

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br33z13

Sent them an email telling them all of the details of the vehicle, answering all of the questions they had on their website, etc. Only thing I received in reply was an email with a generic line: "just a friendly reminder, don't forget to sell us your car!", then providing their phone number to call. Never heard from them again after that.

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Krystal Johnson

They showed up to take the car, was 2 hours late, and changed the initial price they gave us. Called the number, some guy answered, and i explained what was going on. I asked if it was normal for them to change a price that was already given, and he threw a massive attitude at me saying " i dont know whats going on so i dont know what you want me to do about it". Very unprofessional and rude.

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Eugene Cabatic

Had to call several times for them to pick up our car .they said they were going to pick up our car on a Monday evening but never came , called again Tuesday never came . Bad customer service! . The receptionist was rude and seemed like she was not interested in helping me out.

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Noah Kolarsky

WARNING: complete scam of a business. Called and scheduled an appointment with these people just for them to wildly underball the value of my vehicle, which due to my situation I desperately agreed to, only to have them not show up for the appointment and ghost my phone calls after I asked for simple confirmation they were coming. Not even able to tell me their predatory deal was off - rude, disgraceful people.

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Mercyboywriting

Told us they would be there at 11am. We called at 11 asking if they were coming. Constant disconnecting or hanging up on us. Then told us that we were not written in the schedule. Just to set up for later in the day at 9pm for then to not answer there phones. Mind you we live in Washington so we couldn't go back home. Wish there was a button for 0 stars. We waited 10-13 hours. You could have just told us you didn't want our car and that would have been fine.

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Trevor Todd

Rude, uncommunicative, no-show and lowball offers. All around terrible experience. Was left waiting for 4 hours until 10:30pm, multiple phone calls (I made all calls, they weren’t calling back at all) and they never showed. Managed to schedule with another business who paid double what this place had offered

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Jordan Schneider

Called this company for my 2012 Kia to get a quote they asked me a few questions gave me a quote came out within a few hours and paid me exactly what they quoted me. They were very easy and had excellent service.

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Valerie Luna

Called about having a vehicle that's in MY NAME towed away for free because keys and title were lost and the woman who answered the phone laughed and said good luck. Very unprofessional and rude!!! Call anyone else *To your response I do NOT care what your policies are, you need a better receptionist who is not a total troll and gonna talk to people how she did

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Ace

Called them as they were opening and was told they would call me back around 3 and meet me shortly afterwards. Called them again at 5 after I had received no call back. It was unknown to the person I contacted that an appointment was set up at all. They again told me they would meet me at my car at 6. At 7 I was still waiting so I called them once more. At this point they told me it would not happen today. The whole experience was handled very unprofessionally. There was no contact or updates on their end which is all I'd ask.

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E de la Cruz

Do NOT recommend. I had an appointment today and have been waiting 1.5 hours (so far). Still no word from the driver about how long until they actually get here. Not fun waiting by the side of the road in the cold. Do yourself a favor and go with someone else.

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Chindian S Gott

They gave me a price and that's what they paid me. Very fast, very easy couple questions and they were out. Here, picking my car up.

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jami nitsos

Tony's Auto removal was awesome both people that did business with us or friendly knowledgeable competent Timely. There was a mix-up in the towing of the vehicle prior to them taking it from us and buying it. They had to come out twice and they gave us the best price we could ask for with cash on site. They did everything they said they would do and gave us a bunch of tips for future business transactions. I firmly recommend them to anybody that needs help with their car. Thanks you guys!

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Rosie Ojala

We had a great experience with Tony's. They were prompt, honest, and super easy to work with. I would highly recommend them if you need to get rid of a car quickly. They literally made the whole transaction effortless for us.

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Andrew Joyce

Called at 9am, my junk pick-up was gone by 1pm. Communication was clear and I am happy with the overall experience.

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Pete stanly

Told me they would be at my house by 6 o clock. So at 6 I call them and they say " someone is on the way should be there shortly." That was the last I heard from them. They stopped answering my calls and never even showed up. Didn't even have the common curtousy to let me know what was going on or anything. Huge waste of time, I had to organize things on my end for people to move their cars that were blocking the vehicle in an what not. Not only did they waste my time, they wasted my family's time. Very unprofessional. Dont tell a customer your on your way than no call no show. Extremely rude and I will be taking my business elsewhere.

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Nakai Gott

Called them they gave me a price they came out. They paid me the exact price. I said they were there, fast easy, very professional.

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Dre Tranzformerz

They had me waiting for a pick up then I called back they said it's a wait then 4hrs later I asked what is going on company proceeded to asked if they can schedule me for tomorrow but the first thing I asked was if they can pick up a vehicle same day this was before 10am I asked at that point company could have said not likely but I'll try instead I wasn't told that I was confirmed a same day pick up DONT WASTE YOUR TIME #GOOGLEREVIEWER