Tony's Auto Removal OR 97217

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Greyson Sullivan

Talked to them this morning about a pick up for a car that no longer runs. They quoted me $200 for it, and said they would be here to pick it up in an hour and a half. That would have been at 3 pm today. We spent hours waiting for them, calling here and there to check in. Most calls ended up in voicemails, or being put on hold indefinitely. The only “update” we got was that the driver got a flat tire at some point in the day and they were running behind. After calling about every hour and a half, nothing. Finally, 10 pm rolls around, (the time in which Google says they close) and I call yet again hoping someone answers. I get someone on the other line, then get put on hold, then to voicemail after almost 15 minutes of waiting. We finally get a call back at almost 11 pm, saying they can’t get the car until after 9 am. Due to our apartment’s pavement having maintenance in the morning, we need it gone by 7 am. We talked and tried to find a solution, but it really just ended in trying to find another company. The person on the phone said they were going to look into other places for me and give me a call back. I honestly thought it was mostly a tactic to get me off the phone, but they did end up calling back. While I waited however, I really looked into the reviews of this place, and my goodness. Even though my car doesn’t run, I don’t want to deal with a title not getting transferred, and getting traffic violations sent to my name, or this hand written bill of sale thing, or anything to do with them. Sounds like they pull this, “our driver got a flat” thing often. The last review for one was a month ago. Either fix your tires or stop lying to customers. And after all this, the person got mad at us over the phone when we told them we were going with another company. Apparently they recruited their neighbor for help to come get the car tonight anyways. For HALF the price I was originally quoted! I’m sorry, but I’m not going to sit around ALL DAY waiting for someone to come get my car, with no updates whatsoever, then have to convince you to do your job, AND get HALF the price you originally told me. Nope. If I have to go through all that, you are paying me double, not half. Not risking anything for you, no thank you.

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Chrissy Darshay

I would give these guys no stars, but I dont think I have the option for that. They called me to come pick up a vehicle and said they would be at my house within the hour. About an hour an a half later, I realized I had just missed their call. When I immediately called them back, they said that they were going to head to me, but since I didnt answer, they decided to go help another customer. Like, what? You never told me to wait by my phone for your call. You said you would BE at my house within the hour. I didnt know you needed to speak to me again before that. So they tell me they can come in about an hour and a half. I said fine. 2 and a half hours go by and they still haven't arrived nor have I heard anything from them. I text the number that I had called back earlier and asked if they were planning on coming tonight still as they told me they were. All I got back was, "no, sorry." Thats it. Like, what kind of business is this? I'll go elsewhere. Thanks anyway.

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Jason Shertzer

Got a confirmation to sell them a vehicle. They said they would be there at 9pm to get it, and their driver would call when they were on their way. Knowing they close at 10pm I begin to wonder as it's now 9:45 pm and I still haven't heard from them. I call in and ask, the lady says she'll call me right back after she talks to the driver. I call them again at 9:58 pm for her to tell me that the driver was on the side of the road somewhere with a flat. Okay, why was I not called to at least be kept in the loop as promised. Reschedule for 9am. 10 am comes around and again I haven't heard a word. I call in and they say they need to change it to 7 pm. Why couldn't they call and discuss this with me instead of just assuming I'd wait around all day. I ended up calling another company who sent someone out within half an hour. Tony's was a communication nightmare by a group of people who don't understand customer service and clearly don't appreciate their customer's.