O'Reilly Auto Parts NY 12019

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Brian Foley

I came in for oil and a filter and told them I have a 2014 Nissan Pathfinder SV. I asked for full synthetic high-mileage oil. They looked my vehicle up and told me it takes 0W-30 and 6 quarts, so I trusted them,because i forget and if its on the system it SHOULD be right?? but whatever i bought it. When I got home, something felt off. I let the car sit, checked the oil dip said H (full), drained it, and only about 4.75–5 quarts came out. That didn’t make sense. I called Nissan directly, gave them my VIN, and they confirmed the engine calls for 5W-30 and 5 quarts. So I was sold the wrong oil type and an extra quart I didn’t need. Yes, 0W-30 is fine for winter, but that’s not the point — I relied on the store to give correct information. I later found out the employee helping me was still in training. This was frustrating and could’ve caused real issues for someone who didn’t double-check. I returned the extra quart, but I’ll be going to a different store next time.

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Robert Gradoni

Went in looking to replace my 2011 Rogue headlight bulb, and it couldn’t have gone better!! Thank you so much.

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J S

I received courtesy customer service by just stopping by. Max is very friendly when running tests on my car and explaining the details beyond what I asked him. Max has the best customer service attitude I've experienced from any auto-related service.