Action Auto Parts VA 23860

Customers report a split experience at Action Auto Parts. Many praise the quality of used engines and key components, noting good condition parts, competitive pricing, and smooth installations, with several citing helpful staff who locate items, arrange transfers, and ship quickly. Repeat buyers highlight dependable service over years and prompt correction when a wrong part was sent. However, multiple reviews criticize customer service when issues arise, pointing to poor communication, delayed or missed timelines for pulled or shipped parts, and difficulty reaching management. Some mention specific staff as very helpful while others describe unprofessional interactions. Overall, the yard stands out for strong parts quality and problem resolution when inventory is correct, but expectations should be set for possible delays and the need to confirm details and timing upfront.