South Florida Auto Recovery FL

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SincerelyLegit

Over Charged Me AND Lied About Everything I went to pick up my car today and they told me $700. That was NOT what was discussed the previous day. I get there and they only take cash, which no one told me in the email they sent me at 6am. So I had to leave and go get cash. Not to mention ... They tell you that you have to set an appointment to get your car and if one is not avail able then you have to wait the next day which is an ADDTIONAL storage fee. I get there and the man just asked for the cash, didn't ask if I had an appointment or anything. I go to get the cash and I ask for the "key" that they made for my car because they were charging me a $450 key fee. There's NO key. If im paying $450 for a key I want the key that is made. The guy had to call his "manager" and that's when the lies started. She said there was no key ever cut for my car. When they sent in a request to make the key 1/12. HOW when y'all are closed on sundays?? I didn't receive two days like they said. Mary ( the name in his phone) said they picked my car up on 1/9 ... it wasn't until I told her that I have an Apple Air Tag in my car that she was lying that she agreed "oh that's right it was the 10th". I have everything, it tells me when my car left the premises and it was definitely on the 10th. She told me she was charging me $75 x 8 for the storage fee. HOW??? When it hasn't been a week yet. It's been SIX days, not including 1/15 when I originally tried to get my car and they told me NO. So she said "i'll take off $75 because you did try to get your car yesterday". Well technically you owed me $150 because you only had my car for 6 days not including the 6th day was the day I tried to pick it up. THEN I told her the personal property fee was going to be put on my loan, she had me pay it anyway and she had the form already. She also charged me $100 for that fee and it was supposed to be $80. Nothing was stolen out of my car because I don't keep anything in it thank god! But if you go here please record everything. I recorded our entire conversation because you pay cash and they don't give any receipts. I let my lending people know and we are handling it from there.

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Drew Thomas

South Florida Auto Recovery tow service. My encounter with their service was nothing short of disappointing and concerning. Firstly, the lack of respect displayed by their staff was utterly unacceptable. Not only did they fail to handle the situation with professionalism, but their demeanor was outright disrespectful. The way they conducted themselves reflected a blatant disregard for customer satisfaction and basic courtesy. Moreover, the safety hazard they posed was alarming. As if their disrespectful behavior wasn't enough, their reckless actions nearly resulted in damage to my vehicle. It is completely unacceptable for a towing service to operate in such a careless manner, especially when they're entrusted with handling vehicles in precarious situations. What makes matters worse is that my car wasn't even the one being towed by them. The fact that they almost hit my vehicle while presumably towing another speaks volumes about their incompetence and lack of attention to detail. Overall, my experience with South Florida Auto Recovery tow service was nothing short of a nightmare. Their disrespectful behavior and reckless actions not only left a sour taste in my mouth but also highlighted serious concerns regarding their competency and professionalism. I would strongly advise against using their services to avoid unnecessary stress and potential damage to your vehicle.

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graceyb14

The worst company ever they deff look through everything like if they are stealing your car, my property was stolen and they have no type of accountability about it. I could not believe the way my car was left after the company towed it…if I could give them 0 stars I would I don’t know how my lending company can work with this company I’m in shock and disbelief… I’m also not a person to ever give bad or good reviews but if this is the company that’s picking up your car deff expect your property to be missing..the only reason they are still in business it because they steal things