Executive Towing And Recovery FL 33023

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Zak Bouggarne

My only experience with Executive Towing and Recovery was today January 8th at 1:20pm when the lunatic behind the wheel of 00527 followed the same route as me from Sample road through to Lyons. He spent the entire duration driving recklessly in a 10k lb tow truck at a consistent 25-30 above the speed limit. Glad to see their company making us all less safe.

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Sarah Ramirez

A company with no morals, employing people who cannot be trusted. Not only was my car towed from my own neighborhood while I was sleeping, but personal belongings were taken from inside my vehicle. When I picked up my car, my late mother’s ring and necklace items with deep sentimental value that can never be replaced were missing. I am devastated. No one should have to worry about their property being stolen while their vehicle is in a company’s custody. Guapo and the front desk staff were kind and respectful during a very difficult moment, and I appreciate their professionalism. Unfortunately, my overall experience was extremely upsetting and unacceptable. I will continue pursuing accountability for what happened. Businesses that treat people this way should not be trusted to operate in our community. All I know is karma is real and god is watching.

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K. Jimenez

I parked in the Walgreens-approved lot at Young Circle in Hollywood to shop at that Walgreens. As I returned, an Executive Towing & Recovery truck was in reverse, backed up to my car, hooked it and started to drive away. The driver (Ron) told me I had left the property. I explained I had only been in Walgreens. He asked me to get my receipt and said he would wait. I asked him not to tow while I retrieved it, and he agreed. When I returned with my receipt (time-stamped 7:49 PM), the tow truck and my car were gone. No on-site release (“drop”) was offered, (required per Consumer Bill of Rights 2b) even though I promptly returned to provide a proof of purchase and had engaged the driver on site. I then had to take a $19 Uber to the lot and paid $185.91 to retrieve my car. I was in Hollywood visiting my husband in ICU at Kindred Hospital, so this was an especially difficult and costly experience. I’m requesting that management review this tow (including GPS/body-cam/dispatch records, if available) and issue a refund of the tow charges. Based on City of Hollywood towing rules, when an owner is present before removal, there should be an option to pay a service/drop fee for on-site release; that did not occur here. I have attached my Walgreens receipt, time stamped picture of tow truck reversing towards my car, and tow paperwork showing the times, and I will be filing a formal dispute with the county. I appreciate a prompt, professional resolution and steps to ensure on-site releases and clear communication are consistently provided. If there was an option for negative stars, the required one star would not appear.