Palm Beach Finest Towing II FL 33401

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Dr. Paulie Gavoni Heart & Science

My wife was stranded waiting for a tow from this company as arranged by Geico. She was told a driver would arrive within an hour. After 1 hour and 15 minutes, no one had shown up, so she called to check. That’s when she was told the driver had been redirected to another call. Redirected? Without notifying the customer who is already waiting? She had to wait 2 hours and 15 minutes! Thankfully she was in a safe location, but what if she had been on the side of the highway or somewhere unsafe? When someone calls for a tow, it’s usually because they’re already in a stressful situation. While the driver was reportedly polite, after looking through the reviews, it seems like this type of issue isn’t a one-off incident. There are multiple comments from people reporting long waits and poor communication. I understand that things happen in this industry and delays can occur. But the problem here isn’t a delay.... it’s a lack of communication and reliability, especially when customers are relying on you during a roadside emergency. I also noticed responses telling people to “call the office so we can work it out.” The problem is that the same complaints keep appearing in the reviews, which suggests this isn’t actually being fixed. When people are stranded, they need a company that shows up when promised or at least communicates honestly about delays. Unfortunately, that wasn’t our experience. I do not like leaving feedback like this, but this is my wife. Plus, there is a history with this company as evidenced by the feedback. Geico should have better standards.

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Jeffrey St John

Ricardo was the quickest and best tow I've ever had, and he had the correct towing mechanics for the low riding euporean sports car! I trusted him enough to deliver a $100k car without me riding along with him. When he delivered the car and found no night drop as I had asked him to use, he improvised in a fantastic way! And their office manager was super helpful on the phone!!

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melissa Herzfeld

Had the worst experience with this company. We needed to change the drop-off address and spoke with Ricardo, the tow truck driver, who was great by the way. He explained that our insurance company had to call in to make the change, which they did. Ricardo arrived, but we ended up waiting around for almost half an hour because the company kept putting the insurance rep on hold. When they finally took the call, they denied the address change. They could have told Ricardo right away instead of making everyone wait. He had already been in touch with Reggie from the answering service company We Answer 4 You, who could have communicated that decision immediately. I’ve been sitting in this parking lot since 3:45 and it’s now 5:50. Now I have to wait even longer for another tow truck driver. Reggie made a very unfair call and handled the situation poorly. Update- Now they are taking our call but are having him do two calls before ours. THIS is absolutely ridiculous he was here he could’ve just done our call then.