Sal's Towing FL 33334

A

Apple Monroe

Geico scheduled Sal’s Towing to transport my vehicle to a repair facility, and the call was dispatched to the company at 10:58 AM. After more than two hours of waiting, no driver arrived. I contacted their office multiple times, and each representative provided a different and inconsistent ETA. Ultimately, the tow was cancelled without any explanation or accountability. I strongly advise against using this company. After reviewing their Google reviews, it is clear that many other customers have experienced the same unacceptable level of service. Sal’s Towing demonstrates a complete lack of professionalism and empathy. Their mission statement does not reflect the way they operate. They are unreliable and do nothing to alleviate the stress of dealing with a tow, an accident, or vehicle repairs. Unfortunately, they are the only provider available in my area. I have filed a formal corporate complaint with Geico and included screenshots of Sal’s Towing’s extensive negative reviews. If customer service is not a priority for this company, one must question why they are in business at all. Unless required through your insurance, I strongly recommend that you do not spend any money with Sal’s Towing. I have also attached documentation showing all the ETA changes provided throughout this experience. The sad thing is I only needed my car towed 3 minutes away from the pick up location. Sal’s Towing really dropped the ball once again. As you can see they do not even acknowledge their online reviews.

n

narielle robinson

I have never had to get my car towed.. until last night. I was calling different companies and the staff who picked up the calls at Sal’s were responsive and calm, when I was clearly stressed on the other line. Even when I asked about the timing because my phone battery was needing to be charged, rhey didn’t play games and told me the truth about timing and then thankfully they came sooner than expected!! My tow truck driver, John, was absolutely amazing. Patient and really good at his job. On top of his actual job, he made sure I made it to my apartment safely because there was a situation going on outside my apartment that was sketchy especially for a woman, and that showed me how he was a really good and kind man!! I cannot express to gratitude and appreciation for his thoughtfulness and respect! Called the company and expressed my feelings and I truly hope they treat him well. I’d definitely use them again based on my experience!

r

rebecca hemion

Whoever tow my car from Sals Towing, the night of my accident stole everything valuable out of my car, including my AirPods, my air compressor For my tires, ect. They also charged me $700 for not even a full tell days and gave me a Very hard time about my method of payment would not recommend this towing company to my worst enemy.