Advance Auto Parts NY 10801

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Trey Coleman

Yesterday, I visited your location to purchase a battery charger because my car had stopped working. I asked the sales associate if the charger came pre-charged, and he assured me it did - not once, but twice. However, when I got to my car and tried to use it, I discovered it wasn't charged at all. I immediately returned to the store to inform the associate of the mistake. To my surprise, another coworker intervened, stating that the chargers don't come pre-charged and that I wouldn't find one that does. What's frustrating is that this same coworker was present during the initial purchase and remained silent, only speaking up when I returned to complain. If she knew the chargers weren't pre-charged, why didn't she correct the sales associate or inform me at the time of purchase? When I exchanged the charger for jumper cables, the sales associate sought approval from the same coworker, who I assumed was a supervisor. However, she audibly disapproved and walked away without assisting, prompting the associate to call another manager to approve the return. The entire experience was disappointing. As a Sales Manager myself, I understand that mistakes happen, but it's how you recover that matters. The sales associate's error wasn't the issue - it was the lack of customer-centric approach in resolving it. Whoever that sales person is, they could benefit from retraining on customer experience. Making the moment right for the customer is crucial, and it's clear that there's room for improvement in this area.

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Sawnboy

The location is ideal much space in the rear. Not always staff appropriately the staff is fully knowledgeable and helpful

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karen alvarez porras

I’ve had very bad experiences in this store. Bad customer service, they just sell anything, and don’t care if that work for your car or not. Please be aware of it, if you are not an expert they won’t explain anything to you or help you out to find what you need for your car.