On Site Towing TX 77338

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Kashmia Pope

If I could leave zero stars, I would—but unfortunately, I had to select at least one. I was visiting my aunt at her living facility due to an emergency. The facility requires visitors to register their vehicles to avoid towing. When I attempted to register, the system would not allow me to do so and instructed me to wait due to a 24-hour rule for consecutive visits. Unfortunately, while assisting my aunt, I lost track of time and forgot to register at the required moment. I fully accept responsibility for the tow and am not disputing that my vehicle was towed. However, when I retrieved my vehicle, I immediately noticed damage that was not present prior to towing. I reported this to the tow company right away. Instead of handling the matter professionally, management denied responsibility and claimed the damage was pre-existing, despite the evidence I provided. The manager also stated that my vehicle was towed because it was “parked incorrectly,” which is false. I had simply backed into a standard parking space. Furthermore, the official tow report clearly states that my vehicle was towed because my registration time had expired—not due to improper parking. This contradiction raises serious concerns about honesty and accuracy. According to Harris County regulations, tow operators are required to take clear photos of all sides of a vehicle at the scene before towing. On Site Towing failed to do this. The only photos provided were taken later at the storage facility, from a distance, and only show the front of my vehicle. These do not meet documentation standards. Additionally, emails sent to me by the tow operator attempting to shift blame to the storage facility further confirm that proper procedures were not followed and that required photos were not taken at the scene. Because of this failure, there is no valid documentation showing my vehicle’s condition at the time of towing, which raises serious concerns about accountability. I am also extremely disappointed in the unprofessional and vague communication from Jason Flatts, Division Manager. His responses lacked clarity, professionalism, and respect. Being accused of attempting to submit a fraudulent claim was offensive, unwarranted, and unacceptable. After reviewing multiple customer complaints, it is clear that this company has a pattern of similar behavior. I will not allow this matter to be dismissed.

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Michael Coultis

I have abt a month ago had my vechile towed when I found out my vechile was being towed I went to go get as I go out to get my vechile information I see part of my bumper hanging off so I jus click it back in and not make it a big deal but then as im driving I notice a scratching noise and as I get home i relize I had been dragging the bottom part of my bumper I reached to to the manger he yelled for me for a little bit and then I never seen a response since then nom my bumper is completely off my vehicle bc 1 piece is kinda broken which i noticed when a little later on is the piece that clicks on to the bumper any ways now I have to buy a new bumper which isn’t so cheap

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Jessica Boyd

Duck helped me and was extremely kind and compassionate. I didn’t call or flag for help while stranded and he saw me in passing and took immediate action to support. He pulled me to a safe area and even offered me a jump as a courtesy and educated me on the best areas to pull over to if there’s a problem. I’ll be sharing this company with everyone I know and detailing the great experience I had.