Firestone Complete Auto Care TX 77840

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Regalupa

Courteous, while you wait service. Always happy to hear the part needed is available for delivery-- same day. Any wait time is well worth it. Every team member is pleasant. The ones that speak to me about my vehicle needs are clearly knowledgeable and have excellent customer service. I highly recommend this location.

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Kevin Seigler

Dane, Kensley and team. They originally could only find two tires. Dane gave me his word that if I would give him until Monday, he would find the tires I wanted. Sunday Morning Dane had found them and drove to Waco to get them. A man that stands by his word and his team is huge to me. Dane also doesn’t just stand inside as the manager. He was out in the shop with his guys helping each one of them. Kensley, has the same tenacity as Dane to complete tasks and is great with the customers. God bless all of them.

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Lisa Villa

I went to this location on the 23rd of December 2025 bto get an alignment (I bought the lifetime alignment service) and purchased 4 new tires. While I was in there a technician, Mario came in, and I heard him say "as soon as I saw it I took a picture" . Well, funny thing I drove up that morning and took a picture of my dash because I had an O2 code that was popping up, I took a picture and I cleared it. Mario said that my ABS Sensor was cut and that it needed replacement. Funny thing I was just under that car 3 days earlier, getting my brakes done and replacing the CV joints. Anyways, I got up and went outside while Mario proceeded to smirk at me while I was looking under the car. The ABS sensor that connects to the back of the wheel hub was CUT nice shiny wires were showing, and at no time did I have an ABS light on when I drove up, Mario did it when he was doing the alignment. He crossed his arms as he sat smugly in the chair and he said did you check your email. Never got one, anyways I then proceeded to ask for the manager but he was gone, would be back in 12 minutes. I then called the corporate office and my attorney, as this was dishonest and I wasnt going to pay for it. Then I called O'Reilly's to see if they had an ABS sensor, and they did, but a funny thing: it was just being taken to this Firestone as I spoke to the person at O'Reilly's. I did not pay for the part nor the labor. Mario is a very unprofessional tech and it was my right to call corporate. But it gets better... I asked to have a district manager call me, never happened, asked for an area manager to call me and that never happened and then today Mark calls, now we are almost 2 months later and someone calls me. Obviously,, it is pointless and I wont be calling him back because the incompetent people that work for him gave me rude service. So this lifetime alignment I paid for I will never use again, because it will end up costing me more in the long run. There are good and bad reviews for this place. Make sure you check your car before it gets taken it, take pictures, ask questions and to top it all off they didn't even give me a print out of my alignment but made sure to give me an estimate of some other work that needed to be done. I was hoping to get a refund for my lifetime alignment because I will never set foot in another Firestone and have shared my experience with multiple people and my attorney advised that they are dishonest and now they could purposely cause more damage to my car. Customer service and being a nice person is something that Mario needs to work on and realize that women do know what they are looking at and not be dismissed. The service manager said I didn’t have to call my attorney or corporate that it was unnecessary I asked him did he see the cut part and he said no they took it off, however, he ignored me and I had to ask him if he would help me. Last year I would of said the Firestone location was a really good place to go but after reading other reviews and my own experience, I will say use caution. Now I will send a certified letter to corporate that someone will need to sign because getting a call almost 2 months later is poor business and the issue is not solved