Big Bass Towing TX 75071

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Matt Hew

I am a retired police officer and Mckinney Police mistakenly towed our car using Big Bass Towing and impounded it at Big Bass, due to the vehicle being parked outside of our front yard claiming it was stolen when it wasn't. Both Big Bass and McKinney Police were told numerous times it was not stolen and I even provided to show them all the VINs as I worked stolen vehicles as a cop. All of the VIN numbers on the vehicle were valid and there had been no issues prior with LE thinking the car had been stolen. They did not care and towed and impounded the car anyways. After McKinney PD released it stating it was a mistake and that the car was not stolen both Big Bass & MPD left us on the hook for the $500 impound fee. We were charged for the whole time MPD put a hold on it. A bit ridiculous since we didn’t do anything wrong and the report shows that. The Employees have been completely rude and unprofessional about the whole situation. Both the driver of the truck and those at the office were all angry and rude. They also damaged the car and scraped it as it was going up and off the tow truck. I cannot recommend this company as they are garbage. On the last review they claimed it wasn't them and tried to deny them stating it was a different company. Except it was Big Bass Towing out of McKinney Texas. So I am attaching a photo of them towing our car, the police report, and the follow up where they state the car was not stolen and it was released back to us. These people are predators and garbage.

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Amber

I just can't find the words to describe how absolutely horrible this experience has been, and I am not even done. It will be my third time tomorrow to go out there, hopefully the stars align and I will be driving away in my vehicle. It's far away, hard to find, and they make it as difficult as they can to get your car off their lot. Dreading the return trip.... Won't get into the details but expect the unexpected.

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Aaron Mathews

Waited maybe 35 minutes out of the hour they originally estimated and I played frisbee but I lost my frisbee on their roof. They released my car. Thanks, very expensive