Towlando Towing & Recovery FL 32812

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Alexa M

I’m very Happy with your service Tow Truck Driver Luis López very profesional driver humble and on time on a Sunday he answered my call and I was 2 hours away on i75 highway and he did not hesitate to help me and my family came out at night and kept me up to date with communication about he’s eta to me and my family my car drove us back home safe. I reccomend Luis ask for him and he will give you good customer service Wishing him much sucess in the Towing Company. My dad Mr Albino and family appreciates you very much.

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Matthew Egert

Absolutely terrible experience with this towing company. When my mom went to pick up the vehicle, they initially refused to release it to her. They then tried to charge her extra, claiming it had been there for two days — which was completely inaccurate. To make matters worse, the employee told her that if she didn’t like the price, she could “go to court and sue them.” That kind of response is unprofessional and unacceptable. They also questioned her ownership, saying the vehicle belonged to the company — even though she is the owner. The entire interaction was rude, dismissive, and handled with zero customer service. I would strongly recommend taking your business elsewhere. No one deserves to be treated this way, especially when already dealing with the stress of a towed vehicle. If any attorneys are reading this and would like to represent us please reach out to me. We will give you all the money recuperate from this. Lets call them on their bluff.

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Jose Acevedo

I had a very disappointing experience with Towlando Towing and Recovery. I waited over 4 hours for a tow while receiving multiple ETA updates, but the driver never arrived. When I called to find out what was happening, the representative was rude and dismissive. Instead of offering a solution, they blamed my insurance company (Progressive) for providing “misleading ETAs,” claiming they usually give a 5-hour ETA. They also said they prioritize police calls, which I understand, but that should have been communicated clearly from the beginning. I was also told that my request had been cancelled and reopened, which pushed the new ETA out another 3 hours. At that point it was already 10:30 PM, and after waiting so long with no real resolution, I called Progressive and rescheduled the tow for the next day. I understand delays can happen, but the lack of communication and poor customer service made the situation much worse. Waiting for hours at night with no reliable updates and being treated dismissively when asking for help is unacceptable. I cannot recommend this company based on my experience.