Enforcement Towing Service FL 33762

C

Chris Birdsell

Towed my brand new, freshly washed 2021 Camaro Convertible... Which was backed into a legal spot...on the 3rd floor...in my private residence... in a secure and gated building... At 2 am... 3 days before christmas... Because I hadn't yet displayed the "new sticker" on the back window. The tow truck driver had to physically exit his truck, walk around the back of the car, and check in order to even know I hadn't displayed the new tag. Out of curiosity, I walked the garage and counted 6 other vehicles BEFORE getting to mine who also didn't have said sticker displayed. Forget the transponder sticker which is required to get in the gate... And the color coded rearview tag with the building name printed on it... and forget the fact the license plate was registered to my apartment and recently updated when I changed plates. The icing on the cake is the fact that the vehicle was pulled out at precisely 1:51 am and their policy MAGICALLY only includes 6 hours of storage for the flat $125 tow fee. They were sure to also charge me mileage (14 miles away) as well as additional charges for time storage. $191 in total. Oddly enough, when I went to pick the vehicle up, they had no employees working. I called the phone number and was told someone would be sent out. 8 minutes later, I called again and was placed on hold for 24 minutes before I hung up and called the alternate phone number for their Tampa location and was told that he was on his way. Another 20 minutes later, a tow truck driver showed up, blowing his vape clouds while I was trying to pick up my vehicle. He then proceeded to ask me how many horsepower my car had and continued to make multiple jokes about racing me on his tow truck, stating he would win ...if he took the bed off? What? To boot, the road to get to the yard has crater sized potholes and is a dirt road so my freshly washed car was also completely filthy. Unprofessional, unintelligent, and unethical come to mind. Cash grab, scam of a company who only cares about a pay day.

T

Tom Stearns

Typical tow company. They stole my truck from resident parking in less than 60 minutes. I actually had contacted 911 before they even called in the tow. I let the tow company know I was on the way and still stood outside waiting for 45 minutes at 11pm. Thanks again! Bless your hearts.

M

Marie

The absolute most disgusting experience, not allowing someone to pick up their vehicle because it’s outside of “business hours” is a joke. People got places to go & be at, the same way you guys have 24 hours towing, have the same 24 hours for people to pick up their vehicle. And needing an appointment to pick up personal property, is also an absolute joke. Do better. Let’s add that i had to wait a whole hour because they don’t have active receptionist to work there and they have to call her to come in, so you have to wait however long she decides to take, called about 7 times and they just kept saying let me see how far she is, 20, then 8. I was waiting for an additional 30 for her to arrive. MAKE SURE YOU CHECK FOR YOUR BELONGINGS AS THEY STEAL FROM YOUU!! ‼‼‼‼