USA Towing FL 33912

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Jessica Stratton

My mother had just died and I was trying to help my disabled Uncle get his RV off my mother's property. The guy that was sent out to tow the RV came and was in such a hurry in less then 2 minutes he broke the Jake and the RV fell into the palm trees on the right. We had to saw the trees to try again and right when we were ready the guy floored the gas so fast he rammed the fence with the side door and destroyed it along with the siding. When I said, why did you gun it like that. He got in his car and left and never came back. My RV was only half way out.

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Melinda Willis

Yesterday I experienced a complete breakdown in the middle of traffic. Called USA Towing- a very nice female rep answered and had Tom headed to us right away. Superior service. UNFORTUNATELY I call back the next day and a Michael answers. Very rude. Hung up on me twice after telling me I owe money if they towed my car yesterday. He failed to listen to anything I said. I already paid the tow truck driver and was needing another tow from the service center to the dealership due to blown motor. Michael, however, was extremely rude, did not listen to what I was saying and said I needed to come to the center and pay them. I said I don't have a car and don't owe money. I need my car towed to the dealership. He said "that's not my problem". I don't owe money. I have my receipt. So I called back and asked for someone else's help- and informed Michael I didn't like how he was talking to me. He didn't care and said "then call back tomorrow and hung up". Michael needs to hang the keys up and lose the attitude.

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Just a Farm Gal

My daughter just bought a car, it's a 94 Toyota she hasn't had it long. Yesterday while driving on the interstate, her back tires fell off and caused the car to spin out of control luckily she wasn't injured. It had to be towed and since she's only 19, I told her I would call to find a tow truck. The lady I spoke with first was Dawn she said it would be hours before they could get there, and was concerned since it was on the interstate it may not be there by the time they came. Per her advice I called a few other places. After calling other tow companies, some were rude, and some didn't even seem to care to tow her car or if they did they wanted to charge a small fortune for a tow to a place that wasn't even very far. At least I was offered suggestions from Dawn who was the one I called first and who also said if you can't get anyone call us back. After several calls, time was ticking I called Dawn back and she said it would be still around and hour, so I said I will then take my chance to wait for her. The point is.... choosing her company was a great decision. The price was fair and service was outstanding she called to let me know it was taken to where I requested. Being a local one thing I notice is being from here as we get bigger our customer service seems to be a thing of the past. I own a business myself and I truly make it my priority to treat people like I wanted to be treated. It makes me so proud to know as a Floridian , business owner but more importantly as a mom of kids that are on the road driving. To know there are still people like Dawn out there, yes...showing customers you can still make money while being fair!! God Bless you for your kindness!