Apex Tire & Auto FL 34135

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Sandra Tomacelli

Oil change done by irresponsible under capable unqualified service manager Ryan Belcastro…. My vehicle is an MX5 Xdrive (4x4).2018. Car sat on the lift for over an hour they were flabbergasted due to stripping my threads on the oil pan bolt by over tightening it. If you are certified mechanic with proper experience you would know that BMW engines have specs including a proper torque differential for this procedure. After a smoke and mirror show of convincing me my vehicle was a pos and I needed to replace it with something newer and a drill about tires and rubbish. He then proceeded to point out his X5 he just bought parked in the parking lot comparing it to mine his as the flagship model of all x5s and mine being an obvious pos. Gave me a 1500$ two rear tire quote and sent me on my way. Get the truck home to my garage wake up in the morning to an oil slick leak on my garage floor massive amount of oil on the floor. First thing Monday morning I head over to Apex upon arrival That Buddy Ryan Bel Castro tells me nope can’t do anything to rectify it maybe a new oil pan but I can’t even look back at the work we did here to solidify any affirmative action plan. I left and took the car to a bimmer technician where they confirmed AN IMPROPER BOLT AND WASHER WAS INSTALLED ON MY X5. By Ryan Belcastro service manager at Apex. After draining all the Oil at the certified bimmer technician we were able to remedy the leak by installing a Proper plug with the correct torque setting. Apex is fueled by an uncompromising amount of under qualified unaccountable individuals with no tact or integrity which are also lacking the basic common decency to even attempt to fix a mechanical failure to a high end drive train that could have been completely prevented by an experienced mechanic. Do better men at Apex especially you Ryan Belcastro. Do better for America. Have pride Good money is easy to make when you have integrity and pride in your work. I’ll put this horror story on gulfcoast news report you to the BBB and wink plus help me Howard if I have to you will rectify this issue with me.

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Lars

Had a tire blow out a couple weeks ago and took my car here and decided to get all 4 tires replaced. The staff here is truly the best I have dealt with since I moved down here. Ryan the General manager is fantastic and busts his ass. Cleanest auto repair shop I have ever seen as well. I appreciate you fellas and highly recommend everyone to this place. Thank you guys.

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Alex Tomacelli

Came in to get my oil changed on my 2018 BMW X5 what was meant for an easy oil change turned into a nit picking of my car and leaking oil about a quart every 3 days in my garage no , was not an issue before I brought it here One of the techichians suggested a solution but the manager Ryan Belcastro only said hey could replace the whole oil pan. So to the owner I had it taken and paid to have it re thread today , as well as having to refill it with oil because they had to empty it. You cant believe what these people have to say they are only trying to cover themselves for the elderly community. I want a refund on my oil change. $140 won't even charge u tax