Rountree Ford Service Center LA 71105

a

articwolf5489

update 6/5/25 - Came back for service 3 years later for some issues and a new staff that seem to be way worried with surveys and how good they did as if the job depended on it. Extremely overpriced for the items recommended. The work is done fairly quick on the items I wanted done, but did get some of the other work elsewhere for a better prices. JUST A DIFFRENT VIBE THIS GO AROUND. > END. The Service department did a great job , and the customer service I had with Danny was great. He worked with my dealer warranty service and made things much easier. This facility is much better than the Bossier city FORD service location, and the people treat you much better. Thanks again Danny.

M

Maddie Teddie

They lied about doing maintenance to my vehicle. I marked my tires payed for a rotation only to find them in the same spot… then they lied about the reason stating “one of my tires had a plug so couldn’t rotate” the tire they told me had a plug was brand new (as of a month prior). They also said they fixed my rear differential leak… guess what was still leaking. Also said they replaced my brake rotators… guess what was also a lie. Asked for pictures of a side by side comparison from old to new parts and never got a single one.

E

Elena Pascua

I take my car and truck here for services. The last time I brought my Lincoln for oil changed, I waited 4 hours which they said should only take 1 hour. This past Saturday 4.19, I brought it again for oil changed and I waited outside for at least 30 minutes for someone to come help me but no one ever came out. Some of the mechanics and service advisor kept telling me that someone will be right with me but no one ever came. I walked inside and told them I been waiting for someone to come talked to me and the person I talked to said “ why didn’t you come inside”? I didn’t know that’s how they do things now, they usually come out and asked how they can help you. Wray Ford service advisors come out and ask how they could help. I came for oil changed and on top of that, they changed my brake pads so I was like begging them to take my $400.