J&J Towing VSF TX 78724

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Mehmet Yıldız

My vehicle was towed from my apartment complex on the same day I moved in. During the tow, my car was clearly damaged — including the undercarriage and bumper. After picking it up, the car started making multiple abnormal noises, which were not present before. On top of that, I was charged $325 for only 1–2 hours of holding time, which is outrageously overpriced for the condition the vehicle was returned in. This company shows zero care for customer property and lacks basic professionalism. I would strongly advise anyone to avoid this towing company.

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Jennifer Sabina Palacios Moya

Terrible experience with this towing company. They towed my vehicle claiming it was parked in a non-permitted area, but the signage is unclear and confusing. It feels more like they are trying to take advantage of people than actually enforce the rules. On top of the already high towing fee, they also charge an extra fee for paying with a card, which is completely unfair. Being in a stressful situation and then getting hit with additional charges just makes it worse. The place is dark, and the customer service is awful. You can’t even see the person’s face when you’re speaking to them. The whole experience felt uncomfortable and unprofessional. I would definitely recommend being very careful in that area and avoiding this company if possible.

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Ryan Shaer

Predatory towing — avoid at all costs. My car was towed from a grassy area along a fence line near a music venue — no visible “No Parking” or tow-away signs anywhere nearby. The lot is huge, and when I asked the towing company about signage, the dispatcher said they “don’t handle signs” and that there was only one somewhere on the property. Multiple cars were towed that night — it felt like an obvious money grab. Even if they had authorization, Texas law requires clear signage at every entrance, which was not posted. I’ve filed complaints with the City of Austin and TDLR for investigation. This company preys on people parking in unmarked areas. Extremely dishonest and predatory behavior.