Miller & Son Wrecker Service TX 77093

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Shelley Frerich

Allstate contacted Miller & Son to tow our broken-down truck, which was parked 45 minutes from our home, and deliver it to our local repair shop. Straightforward request. A few hours later, I called the repair shop — no truck. So I called Miller & Son. Twice I was hung up on while they were supposedly “putting me on hold.” A bold customer service strategy. I was then told the truck was not in the parking lot location provided. Interesting, because my husband personally parked it there and gave me the exact location. But sure — maybe it sprouted legs and wandered off? So I loaded up my toddler and drove 45 minutes to check for myself. And wouldn’t you know it — the truck was sitting exactly where my husband left it. Not hidden. Not misplaced. Not in an alternate dimension. Just… there. Dispatch was completely unconcerned about the inconvenience or the stress this caused. I was told the driver “tried to call.” The only call I received came about an hour after the pickup window had ended. No voicemail. No text. No follow-up. For all I know, it was a robocall asking about my vehicle’s extended warranty. Meanwhile, the truck remained exactly where it had been the entire time, patiently waiting for someone to do their job. If zero stars were an option, I’d happily select it. But since that’s not possible, enjoy this very reluctant one.

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A C (‫רַק דָּבָר אֶחָד‬‎)

⭐ 1 Star (Used to be 5 Stars) Miller & Son used to be my go-to towing company, but over the past couple of years their customer service has completely gone downhill. Our company signed an agreement with them for towing services for our lot, and we rely on their service to help correct and resolve ongoing parking and vehicle violations. Lately, it’s been nothing but frustration. They don’t answer the phone, and when they finally do, there’s always an excuse on why they can’t come out. It feels like they no longer honor the towing agreement we have in place. What’s the point of making us complete affidavits, post signs, and send notices to violators if we’re still going to get the runaround when it’s time for them to actually do the tow? Very poor service and extremely unreliable. I had to change my review from 5 stars to 1 star. If I could give zero stars, I would.

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Rick Robertson

Larry was dispatched by Porsche West Houston. He had the right equipment and the right attitude. He was intelligent and well informed about transporting exotic avehicles. . After waiting for almost 11 hours for someone to arrive with the correct equipment, he had our car on its way in minutes. It was worth the wait!