Carlos auto care used parts FL 34109

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Casey Moloa

This was one of the most frightening experiences I have ever had at a business. My mother and I came here in the early afternoon to ask about a specific used auto part and potentially buy it if they had it. From the start, there was no clear office, counter, or customer area. It was just a rough yard with no clear way to conduct business or even comfortably stand or manuver your car. We asked two simple questions. The man who appeared to be the owner never introduced himself and immediately became hostile, annoyed, and dismissive without listening to what we were there for. When we were told the part was not available, we went next door, not realizing the two adjacent businesses were owned by the same person. An employee at the neighboring lot had led us toward parts on the first property, which is why we believed it was appropriate to check there. That is when the situation escalated. The owner followed us and began yelling aggressively, berating us, making intimidating hand motions, and repeatedly screaming for us to get out. This was not a calm or professional request. It was filled with anger and venom. The threat was implied through his tone, body language, and how he approached us. It felt unsafe to speak, respond, or even defend ourselves. While we hurried back to our car to leave the employee who had led us away from our vehicle laughed the entire time, which made the situation even more disturbing. We left immediately without buying anything. My heart was racing, we were shaken and panicked, and I genuinely feared for our safety. This was not just bad customer service. There was real intimidation and fear involved. If you are a woman, alone, with family, unfamiliar with the area, or honestly anyone at all, dont go here. You should know that once you are there its not worth it, and turning around is the safest option. No one deserves to be treated this way. A business that operates through aggression and intimidation should not be supported. (I’m posting the same review to the adjacent property as well since its observed as a separate google maps location)

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jim rankin

I purchased two used seat backs and paid for them, 327.00 including shipping. I then got a call from Carlos saying I had to send him another $164 for "insurance" because the shipper wanted that amount. I told him there was no requirement for "insurance and did not want the seat backs if they were that much, either ship them with no "insurance" or refund my money. He just kept saying the seats were "at the shipper" and unless I paid him, not the "shipper" he couldn't "get them back". I told him I no longer was dealing with his "I'm an honest guy, dude send me the money" just refund my payment. I never got my money back, he's a crook, beware.

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Michael Gruver

Got decent parts for my 2012 Grand Caravan several times. They were very friendly and helpful. Prices were decent, compared to what I was used to in IL.