United States Air Force Academy Veterinary Services CO 80840

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Samantha Rucker

This clinic came highly recommended and has great reviews, so I called to make an appointment. It took four attempts throughout the day before anyone answered—there wasn’t an answering machine. When I finally got through, I was told they are accepting new clients but have no availability, which is completely understandable. What surprised me was the response when I asked if they had a cancellation list (a very common practice at most clinics). The person on the phone said, “We don’t. We service 75,000 families and don’t have time for that.” A simple “no, we don’t offer a waitlist” would have been totally fine. But the dismissive tone and lack of basic customer service gave me zero confidence in trusting them with my animals. If this is how they treat someone with no existing relationship, I can’t imagine the experience being better once I’m a client. I won’t be taking my pets here.

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Allie Barajas

Didn’t even get to make an appointment. Lady over the phone was extremely rude, cut me off every time I spoke trying to explain my situation because she only wanted yes or no answers then rambles on for literally 6 mins about information that does not pertain to me without giving me a single chance to talk.

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Rewa Miller

My Kona girl loves her Vet! She received a couple annual shots & was treated for a sore on her arm that she kept licking. It’s been a couple days on her medication & the wound is almost gone! Great customer service, easy to book appointment, plenty of availability, no long wait times, & I can buy all her medications here (Heartgard & Bravecto).