AM Used Auto Parts, LLC FL 33547

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Chaz Bailey

I am SOOOOOO frustrated with this process and I’m not really sure why this is so difficult!!!!!! Today is 10/7/2025 I originally contacted this company and purchased a used transmission for my Avalon on 8/18/2025. The FIRST transmission arrived at my repair show on 9/4/2025. Upon arrival we learned that I was sent out the wrong transmission. I called on 9/4/2025 and spoken to someone named Daniel in the claim dept. I explained the issue and he told me to submit pictures for review. I followed the process, sent the pictures and was told they would rectify the issue. Apparently the transmission that was sent to me was for the right car, but for a different engine size. And was inventoried incorrectly. Not a me problem. i called the next day and was told that my refund could be processed. I explained that I did NOT want a refund, just the right part that I had paid for. I received a bill of Laden from this company on 9/10/2025 and went and purchased new straps to secure the wrong transmission to the excuse of a pallet it was shipped on. At this point, I’ve been escalated to the “Business Manager” Clifton. Clifton gets on the phone, apologizes profusely, and ENSURES me that they’ll get this issue rectified in a timely manner, and that my order would receive “preferential treatment” and by expedited do the issue. They transmission was picked up on 9/11/2025 by their shipping company. I call on 9/19 because I’ve heard absolutely nothing and I’m told that they JUST received the transmission on the 18th and they are inspecting it and will get my refund issued. I again explained that I did not want a refund, just the correct part that i ordered. I am again told that this will be expedited and handled. In 9/25 I get an email, no call, just an email stating that the replacement part failed a final part of the inspection and they are finding me yet ANOTHER replacement. I get an email on 10/2 saying my part is ready to be shipped. THIS BRINGS ME TO TODAY 10/07/2025!!!!!! My repair shop receives the replacement transmission and cuts the straps and wrapping off of the part. This is when they discover that the connector for the transmission is broken, one of the connector pipes is bent, and the torque converter is sticking out and could be damaged. I called the same number I’ve always called, and I’m currently on a 17 minute hold without having spoken to ANYONE while I write this review. I JUST WANT THE PART I ORDERED!!!!! THATS ALL, just the part I ordered and for it to be in decent condition when it arrives. I’m not sure what the issue is and why this has been such a tumultuous process, but I’m REALLY trying to be understanding, but I purchased this part almost TWO MONTHS ago, and you can BET they took those funds out immediately!!!!! HIGHLY HIGHLY DISAPPOINTED AND UPSET. REFERENCE NUMBER 4539068 in the unlikely event that someone from the company sees this and actually wants to help me!!!!!!!!!!

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Michelle Coley

From start to finish, customer service was excellent! I had absolutely no problems when purchasing my engine for my Honda. The rep took great care of me and provided a decent and accurate timeframe on when I would receive it. I have been driving my car everyday, and it actually rides better than before. The prices are very reasonable also. Thanks again for a great experience!

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stanley emanuels

I am writing to formally express my dissatisfaction with the recent purchase of a transmission from your company. I chose your services based on the 36-month warranty provided; however, the unit was defective upon installation. To provide the required proof of the defect, I incurred nearly $800.00 in expenses, including towing to a dealership and meeting other diagnostic requirements. Additionally, I paid $300.00 to ship the defective part back to your facility. Despite paying $2,500.00 for the transmission, I have only received a refund of $1,500.00. It appears that your company deducted shipping costs and a 25% restocking fee for a defective product. I request a full refund of the remaining balance, as a restocking fee should not apply to faulty equipment. I look forward to your prompt response regarding this matter. To the Management of AM Auto Parts, I am writing to formally express my dissatisfaction regarding a defective transmission I purchased for $2,500.00. Despite the part being faulty, I was required to spend $800.00 to meet your diagnostic requirements, which included towing, Ford dealership documentation, and computer reprogramming. Furthermore, I have been charged a $1,000.00 restocking fee in addition to the initial shipping costs to my mechanic. It is unacceptable that proving a part is defective cost me $800.00, only to be further penalized with a $1,000.00 restocking fee on a product that should have been fully refunded. While your sales team uses the warranty as a selling point, these hidden costs and fees demonstrate that you do not stand behind your products. I am extremely disappointed in this experience and would advise others to seek auto parts from more reliable local suppliers.