Victory Towing & Recovery FL 34221

B

Ben Adler

Shaun was terrific. Showed up, got the car loaded onto the flatbed, and transported to Firestone lickety-split. Friendly, professional and quick. Would absolutely use them again (although one hopes one wouldn't have to)!

Y

Yesenia Hernandez

The owner of this towing company has displayed unprofessional and rude behavior, showing a lack of concern for customer service. Their main priority seems to be making money, rather than providing quality service to their customers. I would not recommend using this company for any towing needs. PLS DON’T USE!!

V

Victoria Schurrer

I put in a service request through my insurance company for vehicle towing at 1:40pm, and Victory Towing accepted the request. My ETA was listed for 3:10pm. At 3:30pm, the tow truck had still not arrived so I called my insurance company. The representative kept me on hold while she contacted Victory Towing. She informed me that the person she spoke with said they were finishing up another job and I was next in line, and it would take less than an hour. Another hour went by with no updates, so I called Victory Towing this time. The man I spoke with was very rude, condescending, and completely unapologetic. He had the nerve to tell me he was going to cancel my service request because, and I quote, “clearly I don’t need him because I can run his business better than him.” He then proceeded to hang up on me. I promptly called him back and expressed that it is uncalled for to treat a customer so disrespectfully, he continued to accuse me of interrupting him when I could barely get a word in edgewise. Every time he stopped his tirade and I tried to speak, he would say, “oh there you go cutting me off again.” To his credit, he did apologize at the end of the phone call, and while I did somewhat appreciate the gesture, it did not excuse the previous rude behavior. The tow truck did finally arrive around 6pm (3 hours after the original ETA) and the driver was friendly and helpful, but this still does not make up for the phone representative’s complete lack of professionalism and poor customer service skills. I will never work with this company again and if you want to save yourself a major headache, you won’t either.