WM - Stateline Hauling FL 32011

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J Rodriguez

I canceled my service in December! It's the 12th Jan and can't get this trashcan picked up. They can't even tell me where to drop it off. The pickup day keeps changing and now they put in a callback from a supervisor. Now, if I don't hear from a supervisor in 24hrs(business hrs) ill have to call again. Now, you can drop off the trashcan quickly for new service but can't pick it up in a timely manner. Just awful!

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F St Fleur

Dear Waste Management Team, After moving back to my family home a year ago, I chose to continue with the company I’ve trusted since childhood. I have ensured that my bill has been paid on time every month. Despite this, my trash has been skipped on three separate collection days. • The first time, I understood there were service workers in the area. • The last two times, however, were uncalled for. On each occasion, I notified your company. The responses I received were the same: “We are sorry, we can have a driver come by later today or first thing tomorrow.” Most recently, I was told a supervisor would be notified and to leave my trash outside for pickup that afternoon. Yet when I returned home, my trash was still full. What’s most frustrating is that I was told my trash had been picked up when it clearly had not — something I confirmed through CCTV recordings. To put this into perspective: in my line of work as a firefighter, imagine me in uniform and in my vehicle, seeing your loved one injured, trapped in a car fire, or choking — and simply driving past, despite being paid to serve. I don’t have that luxury, and even if I did, I would never choose it. I expect the same level of accountability and commitment from Waste Management. Communities rely on your service, and when it is neglected, it undermines trust. I ask that these issues be addressed promptly and that steps be taken to ensure reliability moving forward.

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Scott Mcclure

I have been a loyal customer for over 22 years with waste management have always paid my bill when they send me an email or a text message. Say it’s due the one time they did not send me a reminder. They canceled my service and took my trashcan no longer with them will not go back been unhappy with Them for quite a while keep charging more and less Customer Service changed over to Meridian waste management