Firestone Complete Auto Care FL 33071

A

Amani March

I would not recommend going to this Firestone location. In December 2025, a mechanic told me my car needed new tie rods. I brought the car in during March 2026 because the steering wheel was shaking while driving. When I arrived, I clearly explained the issue to the person at the front desk and told him that I just wanted to replace the tie rods to address the shaking. The employee suggested that I also replace the struts, saying it could help with the steering problem. Based on his recommendation, I agreed to have the struts replaced along with the tie rods. However, when I picked up the car and started driving it, the steering wheel was still shaking the same way it was before the repair. It actually felt worse because the tires were now wobbly. When I came to pickup the car, I spoke with the same gentleman. He did not mention that the problem might still exist, and he did not say anything about the steering still shaking when the car was returned to me. I asked if everything was good with the car, and if the car was realigned and the gentleman said yes. I called Friday morning and brought the car back in so they could take another look at it. After checking the car again, they told me that the inner tie rods needed to be replaced and that they didn't notice it on Tuesday even though the car was still shaking. They said they had only replaced the outer tie rods during the first visit. The problem is that the gentleman I spoke with earlier in the week never explained that there was a difference between inner and outer tie rods when discussing the repair. He told me they would be replacing the tie rods, which led me to believe the full repair would be completed. Instead, they only replaced part of the system and charged me as if the issue had been properly addressed. Overall, the car was returned to me still shaking, no one mentioned that the issue remained, and I later found out that the repair I thought I was paying for had not actually been fully completed. The ABS light went on after they claimed they repaired the car. This experience felt misleading and very frustrating, and I would not recommend this location based on how this situation was handled.

C

Candi

Kenly and his team continues to provide the greatest customer service without a doubt. I called this morning and talked to JB, and was welcomed in as a walk in for an oil change. It literally took 54 minutes, as there were 2 customers sitting already before me. Kenly is very professional. Kenly and his team is a great asset to Firestone! I've been a customer for over 10 years.

L

Lisa-Lisa

Marquis provided me with the best customer service! He was professional and made sure I was well taken care of. He was very thorough in providing me details regarding recommended repairs. The entire staff was amazing! I will be back with my other vehicle for new tires. #customer4life