Trophy Recovery Corp FL 33010

G

Grace's Enterprises

This is the second time in less than 1 week where my car is towed by Trophy Recovery at the authorization of this 'unknown', self appointed association here at Romont South Condominiums. My problem with Trophy is that they have different 'drivers' pick up one's vehicle and there is no communication between them. I had a sign on my car stating that I would get a replacement decal on Tuesday as I missed the last opportunity, Thursday as I went at 3:30 p.m. and the hour was 4:30pm. Different from what I read on their poorly spelled sign in the laundry room. **of note: Trophy Recovery Corp. 8282 NW 64th St. Miami, FL 33166-2740. Trophy Recovery Corp. is NOT a BBB Accredited Business. When I was ready to go to work with my 59 year old, soon to be 60 year old butt, I realized my car had been towed. The tire marks were all over the parking lot from where my car had been parked. Called Trophy because that is the telephone number available to call, the male human on the other line, spoke poor English, was rude and refused to give me the address to their location. (I called and called again at 5:30 a.m and he would not pick up the phone after initial call. There is no critical thinking done by these 'drivers'. I believe they are criminals or some uneducated bozos. Anyway, My ExHusband helped me and we drove to this location and retrieved my car at a cost of $172.60. A female handled the process, she had a bit better manners...I figured this is an 'Association' problem and I will handle it legally. (Nardy? Nancy?She the proceeded to let me walk through their inner office, past their kitchen of this house looking business office in Hialeah, and into the gated area where my car was kept. From reading other reviews, I see, they are careless with people's cars as they tow them and refuse to be responsible. I just hope my car is okay. I will handle this legally from henceforth. I just think, since, although it is South Florida, this is still part of the USA and we the consumers have rights. Companies which are predatory, abusive, with poor customer service, such as Trophy is should not even exist. THANK GOD FOR DUE PROCESS OF LAW. Goodbye trophy Recovery corporation!

R

Rômulo Zitta

I had an incredibly frustrating encounter with this tow company. When I picked up my car, I discovered significant damage to the front, which appears to have occurred during the towing process. The situation worsened when I was hit with an outrageous fee. When I asked for an explanation, the lady at the front desk rudely asked if I couldn’t read instead of clarifying the charges. I refused to sign the contract until I received a proper explanation. Instead, she forcibly took the contract from my hand and recorded that I refused to sign which is completely unacceptable. To add insult to injury, my phone number was blocked, preventing any further communication or the possibility of escalating the issue. This level of unprofessionalism is shocking. I asked to speak with a manager, but no one ever returned my call. I’ve never experienced such blatant disregard for customer service. It’s unbelievable that a company like this is allowed to operate. Save yourself the hassle and steer clear.

K

Karen Valle

This towing company is under contract with Samari Lake Condo and gets tipped off by the HOA whenever cars are improperly parked so they can tow. Unfortunately, many tenants and owners in the community are frustrated — it’s disappointing to see a company operate without integrity. Maria at the front desk was extremely rude, though I still treated her with kindness and wished her well. As a business owner myself, I understand that everyone is trying to earn a living, but there’s a difference between working hard and getting tipped off at 9am to tow a car to make a few bucks. When at 9am in the last 10 years they have never done a drive by at that time. I truly hope this company reconsiders its practices and chooses integrity over quick profit. Wishing the owners the best — but hoping for change.