Advance Auto Parts FL 33556

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Laura Hohman

Well it goes like this...we needed a battery for our suv. The young man at the counter gets a rating of "6" stars for customer service! His manager gets the "1." My husband asked the young man if they had a battery lift strap. He showed us the one they sold, but was not likely to do the job safely. So my husband asked if we could borrow the one they use. The nice clerk asked if we would have it back in 2 hours (before they close) and we said yes--we would changevit right now. The young man said he would ask his manager. In less than a minute, the young man returned and said his Mgr said NO. At the very least, the manager could have come in to the store to give his reasoning...but no. Poor, poor customer service! The young man behind the counter should be given a leadership role. He already has one in the store to train.

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Nat Cox

First off Alan is my hero! My car brake fluid light came on and I wasn't sure what to do. When I came in he found exactly what I needed in less than 10 minutes. He also went above and beyond and showing my how to add the fluid and explaining to me the best way to ensure the longevity of the product. I was on and out in 15 minutes and got home safely. This location has excellent staff and customer service. I'll definitely be back.

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D. Dodd

Super helpful staff as always. Always willing to help, even if it takes a few minutes because they are busy. Always have what I need.