APDTY FL 32937

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Mark271792

The seller FAILED to tell FedEx to remove the restrictions on the item I purchased so I can request FedEx to leave the item at their nearest office near my home so I can pick it up there when I get off work. I didn't want the delivery driver to leave the item at my door when I'm not home which did happen. This is not acceptable at all.

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schafer240

I had a part failure, it happens, sure it sucks to deal with (the hassle and lost time to repair) but a refund or replacement should be sent asap. Can't say that happened with this company, calling them a joke is an understatement, just use rock auto, I've used them for years with not one issue. What happened 1. I called to get a part approved to be returned, it was and i paid for shipping back and then never heard from them after the return was delivered. 2. After two weeks of being delivered, I followed up with a call, met with they never knew anything about it. No file was created or a proper way to handle the exchange or return. 3. This then turned into a long back and forth email exchange from the owner, in the end I was given a credit, honestly massive waste of time and headache. 4. Now yet again the part I purchased with the credit failed. I'm honestly not going to go through the hassle to return it. Summed up, poor quality parts and horrible customer service, steer clear.

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Eprille ODonnell

So I ordered a 2012 Nissan Rogue SV driver door handle I had to replace in March of 2020. I had to pay 70 to install plus part cost. I found out one of there Amazon sellers lost their review privileges for bribing people to give five star reviews. The handle snapped off when I went to go open my driver door And I have never been so concerned about people's safety. Response to owner: I bought the door handle from an authorized third party seller and when I went back on my order history to figure out where I bought it from because I couldn't find the page but it was no longer operational and I contacted Amazon by phone and they confirmed it was shut down for sending people postcards in the deliveries asking for a five-star reviews and return for cash. I also received the location where the part was actually delivered from which is your branch and I did contact them and voice my concerns and express that a door handle for a vehicle should not be breaking in 16 months and I felt that it should have been replaced under warranty since it was short of the warranty by just a couple of months and none of you even bothered to respond back to me so have a wonderful day and hopefully in in the future when this occurs again it will be handled differently.