Duane's Dealer Alternative FL 34695

B

Brian Michelotti

Our 2014 Lincoln MKX A/C needed major repair. The A/C on occasion would blow hot air on one side and cooler air on the other. But eventually hot air was coming out on both sides. The car was looked at by Rick over the very next morning and there were several issues. I was so pleased with their communication and totally felt like I was being told my repair needs with total honesty! By that same afternoon they started the process of removing parts and setting several parts to the side so they could get to those parts that were being replaced. One of these replaced larger parts was a radiator looking piece that was placed between the engines firewall and the dashboard of the car. As you could imagine I was concerned with cost and was it worth repairing. After speaking to Rick the right decision was made and having them replace my A/C saved me a lot of money not to mention the cost of a new or used car with years of monthly payments. Thank you Rick and Duane’s Dealer Alternative for repairing my car with great efficiency.

K

Karl Haeussel

A bad alternator and power steering pump slammed my vehicle at the worst time; Duane’s Dealer Alternative took me in even though they were obviously slammed with vehicles already. In one day, they were able to fit me into the busy schedule and next evening, my vehicle was completed and ready for pick up! The true colors came out when I popped in the next day with a concern about a small noise. My mechanic dropped his tools and immediately looked under the hood to inspect and assure me the sound was nothing harmful. Duane himself walked up to observe and agree and introduced himself kindly. This level of service and attention is impeccable and truly displays the stewardship to their customer. Trust me when I say, you get top quality service, great work and most important to me: the value. Thank you Duane’s staff, top shelf- KH

m

mark lombardi

I'm so glad I found out about this place! I had a problem with my Highlander and they took care of it and had me in and out in a very short time. Rick was extremely helpful and polite. I has a tire sensor that need to be replaced and they squeezed me in and got it changed in 30 minutes or less. The were very professional and I also noticed the shop was a clean shop and not parts stacked up in the corners. Some people might not understand why or what a clean shop has to do with anything, well that should tell you that they have pride in what they do along with quality of work they do.. Their pricing was very fair. I asked how much it was to do a couple of different things to the vehicle and Rick never got upset and was very patient. Plus they were a lot cheaper then the dealership. I could go on and on about this place and my experience but I'm trying to make it short. Another thing is the warranty there parts for 3 years or like 35,000 miles. I'm not accurate on the mileage,but that should tell you how good of a shop it is right there. Nobody wants to do a job and have to redo it because of not doing it correctly or rushing it or using cheap parts, just to send you down the road. I have owned my Owen company for over 33 years so I pay attention to the fine details of what's going on when I go to a business to get work done. I'll stop rambling on. The young lady that works in the office was very nice also. By the way I also noticed how organized they were on the way they prep a job. I would like to thank you guys for the honesty and the good work you did even though it was only a tire sensor.so with that I will be using you guys to do all my service work on my Toyota Highlander and my Toyota truck when I buy it in the next month or so. I still haven't found the one I want. Lol once again, thank you. So I wanted to give an update,I had my vehicle in for service and everything went well a 2nd time ,I highly recommend this service center to everyone. Again Rick was great to work with he also had me in and out in a timely manner I HIGHLY RECOMMEND THIS SERVIC CENTER!!