Firestone Complete Auto Care MA 02215

M

Maggie Sawada

The staff at this location are always super helpful. Super friendly. As a woman walking into a garage, they always make me feel valued and listen fully to what I’m describing to them. We have gotten our tires here for years and several iterations of cars. This time, one of them asked me why firestone wasn't our ‘main’ mechanic - very good question and we might be switching!!

M

MIla Achildiyev

I made an appointment in advance to this Commonwealth Firestone. I came in they told me it will be a couple of hours to change the tires and it took the whole day. The customer service is awful, no body picks up the phone and promises are not kept at all. Do not come to this shop and waste your time!

K

Kristen

Really WEIRD vibes here. The difference in service I received was incredibly disgusting. I came in when the store was empty to change my damaged tire with the warranty I have. Several people came in about 20-30 minutes later. The two men who came in 20-30mins after me were told their cars would be looked at immediately. After both men had 2 updates on their cars, I was still sitting an hour later from when I arrived. I walked up to the desk asking for an update on my tire. The representative said, "I think they are looking at it now", and continued sitting where he was. A few minutes later they said they were looking for the wheel lock, I told him it was in the glove compartment. While I was up there asking if they only just started looking at my car, he said they were apparently looking through my car for 30mins for the wheel lock, which I do not believe why they wouldn't ask me until I asked them. I told them 3 times I could look for it for them and they said ok and did nothing, continuing to sit. Then I waited 10 minutes while he spoke to a call-in client while I stood at the desk. Then I asked if they were going to bring my car out for me to look and they sorted amongst themselves to have me go back and look. I found my lock in the glove compartment, where I told them it was, in 2 minutes. All of the items in my car had been turned over or taken out, and the trunk rug was all messed up. Both men who came in long after me left an hour before me with their cars, with work that was more intense than my simple tire change. Almost 2 hours later, they return my car saying they fixed it, I go look and it looks the same. I go in asking the rep to show what work was done and he looks at me and doesn't answer or come out. A diff rep jumped in and said it was beaded. I ask if that will pass inspection because last time it did not. They said oh the worker didn't say the tire looked like that, even though the rep looked at it with me. Then the new rep looks at it with me and says ohh I didn't know it was for inspection. They take my keys back and start again to prorate. Then he apologizes and says they will get to it immediately. They blamed the black mechanic, when it was all 3 if their faults. Mind you, I have been here for 2 hours and the men who came 30m after me already left an hour ago. I went to my car to get the key lock so they wouldn't rummage through my entire car again. I asked if they needed it and the first rep I met with looked at me and said nothing, the new rep responded. Then the new rep told the first one he entered the item wrong, which is why the mechanic did what he did. The inside of my car was left a mess and filthy from them looking through my trunk. My car was done in 15 minutes after that.