D & L Auto Repair - Car Repair - Towing Service - Rental Car - Boston MA 02124

D

Da Pooh

If there are more stars, I would give them more. My 2022 Hyundai Santa Cruz had dents on two right doors and a big crack on front bumper. They took care of all the paperwork. A,week and 1/2 later, I got the truck back in show room condition. They cleaned and detailed my truck inside out. Great customer service and quality work. I would definitely recommend this place.

S

Serhii Pavlyk

After inspecting the work performed by this shop, I found multiple serious and unacceptable issues that raise major concerns about their professionalism and integrity. 1. The oil drain plug was sealed with RTV/gasket maker instead of being properly repaired. This strongly suggests stripped threads or damage that was never disclosed. A drain plug should NEVER depend on sealant. This is a temporary patch that risks oil loss and catastrophic engine damage. 2. A bolt in the valve cover gasket area was also covered in the same sealant. The valve cover gasket was replaced only about 5,000 miles ago, and it is already leaking. A properly installed gasket should not fail this quickly. This raises serious concerns about the quality of the parts used and the workmanship performed. Covering bolts with sealant instead of correcting the underlying issue is not standard mechanical practice. 3. A tube connected to the intake pipe between the engine and air filter was broken and sealed with gasket maker instead of being replaced. It appears the part was damaged and patched rather than properly repaired. 4. The upper control arms were replaced by this shop. However, shortly after, my vehicle failed state inspection because the control arms were considered worn and unsafe and needed replacement again. This raises serious concerns about whether the parts were actually replaced or whether low-quality components were installed. 5. After their service, I also had to replace steering components. The vehicle was supposedly checked and serviced, yet major steering-related issues remained. 6. I paid for an alternator replacement, but there are strong reasons to question whether it was actually replaced. When a customer pays for specific repairs and later discovers leaks, broken components sealed with RTV, failed suspension parts, inspection failure, and questionable replacements, this is not a minor oversight — it indicates a pattern. I strongly do NOT recommend this shop. If you value your vehicle and your money, carefully verify all work performed here and request proof of parts replaced.

T

Tran Kevin

I want to give a huge shout-out to D and L Auto Shop in Dorchester. About two weeks ago, I unfortunately hit a piece of metal that fell off a truck on the road. This car means a lot to me, so I was really upset when it happened. I honestly didn’t have high expectations - I thought my front bumper would just be replaced just to look okay. But D and L Auto Shop completely exceeded my expectations. The front bumper was restored beautifully, like nothing ever happened. The paint work is smooth and perfectly matched. On top of that, they detailed and polished the exterior, making the car look bright and refreshed. What impressed me even more was the interior detailing. The inside of the car was cleaned thoroughly, smelled amazing, and there were many small, thoughtful details that I didn’t expect at all. I’m truly impressed by their craftsmanship, attention to detail, and professionalism. If you’re looking for body work, repairs, or detailing, I highly recommend D and L Auto Shop. Thank you so much to the team!