Grove Street Auto Repair MA 02038

J

Jim Rich

We’ve been taking our cars to Grove Street Auto for years, but I wasn't sure if they handled EVs once we made the switch. I’m happy to report they did a fantastic job with the maintenance on my Tesla Model Y, including new tires, air filters, and brake caliper service. Rich was a pleasure to deal with and the quality of work was excellent. I highly recommend them for any vehicle—gas or electric.

M

Michael Crotty

I needed an oil change a few weeks back. Job completed timely and efficiently. While the car was there, Grove Street reviewed my vehicle and issues it may be having. I was sent a report card and asked if I wanted any of those services complete. I didn't feel sold, i felt informed. After a couple weeks they followed up with my "report card" for my car and I booked another appointment. During the process, I was informed and updated to progress. Great communication. My favorite part was next. During a test drive on my car after performing a service, the tech hit something and one of my tires was deflating. They called me and were honest about it and said they would put a new tire on at their cost and finished the work that day. No questions, no haggling. Pure open honest communication. Very happy customer.

J

Julia Beach

I chose Grove Street Auto Repair for two reasons: I wanted to support a locally-owned, independent business and I wanted to support a business that already had a long-standing reputation for quality work. This was my first interaction with them, but it will not the be the last. Their location is easy to get to with ample parking and signage for drop-off (not true of every shop). The office was clean, bright, and the customer service rep was attentive and thoughtful, which put me at ease the minute I walked in the door. I purchased 4 new tires and an alignment and was given a free loaner car for the duration of the work, which made my day much easier. To be honest, it was a great little car and much nicer than the car I had to rent from the previous auto repair shop. I appreciated this so much because it made me feel less like a "sale" and more like a valued customer. I also appreciated the complimentary inspection for any other related issues that may have been overlooked by me. They even replaced the battery in my key fob when they noticed it was low - which might be a small thing but it's a detail that meant a lot to me! A simple kindness that shows real customer appreciation. My car now drives like it did when I first purchased it! Best Qualities about Grove Street Auto Repair -Skilled repair/work -Clear communication -Actual value -Attention to detail -Integrity and authentic customer service