Firestone Complete Auto Care MA 02703

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aleksandar janjic

I will highly recommend this shop. They were fast in checking me in, very friendly and professional in dealing with my requests for maintenance. Unlike other Firestone location I had experience with on the past, this guys are great. Mike the Store manager, was there with his team. Always presents, calm, knowledgeable, accessible and patient. I would give Mike and his team 6 stars if possible. Thank you. I will be coming to your shop again for sure.

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Gee Sounthonevat

If I could give zero stars, I would. I went in for a simple tire replacement (tires shipped from tirerack.com). Within 10 minutes, the manager Tony called saying they "couldn't get my wheel lock off" and hinted I might be charged extra for labor. he even suggested I should go to the dealership to get another wheel lock key, while they had my car. Not long after, they called again might need to burn it off because it's not coming off, which could damage my wheel. When I questioned why I should pay for the incompetence, Tony didn't like it. Instead of resolving the issue, he denied me service, tossed my new tires in the back seat, and told me to come pick up the car. Here's the worst part: they mangled my wheel lock because the wheel lock was not aligned with the lug nut, which stripped it out. I'm the original owner, and for over 11 years I've had numerous sets of tires replaced and rotated every oil change with zero issues. Yet in less than an hour, Firestone managed to run the locks and me stranded with no solution. I've attached pictures for proof and currently waiting on a call back from corporate. This location is unprofessional, untrained and incapable. Please save yourself the headache and go somewhere else.

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Steve Corah

Definitely my new go to shop for my car problems since getting tires on my truck. You can tell they actually care about the quality of work and the customer when I noticed they even cleaned all the tire paste off the rims. I usually have to clean my own rims after a tire service. The store manager, Mike Croce, even made sure to give me the best price he could find for the job. Great team.